At a Glance
- Tasks: Support a dynamic team in delivering top-notch client services and facilities management.
- Company: Join Birketts, a leading UK law firm with a rich 160-year heritage.
- Benefits: Enjoy 25 days holiday, private healthcare, and a range of perks including gym membership.
- Other info: Flexible working patterns available; thrive in a busy, hands-on role.
- Why this job: Be part of a collaborative culture that values your growth and contributions.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
About us
Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.
The team you will join
Our Operations team sits within our wider Business Services Division. The team provide strategic and operational management across all sites to ensure the delivery of an industry leading, client-focused facilities management service (hard and soft services) including building and estates management, front of house, reception, cleaning services, catering, records and archive management, reprographics, health and safety and ESG.
The work you will be doing
Reporting to the Office Manager, you will help deliver a highly professional and proactive facilities and reception service, ensuring the office operates smoothly and efficiently on a day-to-day basis.
Main Accountabilities:
- Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
- Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
- Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
- Deliver excellent client service to clients across the firm, ensuring all enquiries are handled promptly, professionally, and courteously in person, by email, or by phone.
- Book, prepare and clear meeting rooms and organise refreshments as required.
- Assist with preparing for large conferences and events.
- Maintain and monitor office supplies.
- Mail and DX duties cover, including all incoming and outgoing couriers.
- Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
- Assist with general administration tasks.
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.
What we are looking for
Proven experience of working in a customer facing environment.
Ideally have front of house customer service experience.
Experience of handling tricky situations whilst interacting with others (members of public, customers, colleagues).
Effective communication and organisational skills.
Good understanding and use of Microsoft Office applications.
Maintain a motivational and proactive approach at all times.
Adaptable to change and innovative ideas.
Flexible to meet business requirements.
Excellent planning, time management and organisational skills.
Team player.
Ability to remain focused and decisive when working to specified targets in a pressured environment.
A physically active, hands-on role, ideal for someone who thrives on staying busy and maintaining a high level of productivity.
Hybrid Working
Due to the nature of work required, this role is fully office based 37.5 hours per week, 8.00am - 5.00pm. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.
Benefits
As a Birketts colleague, you will be eligible to receive a wide range of benefits:
25 days holiday (FTE) plus Bank Holidays
Long Service holiday award – 1 extra week every 10 years continuous service
Private Healthcare with BUPA (offered after probation is passed)
Scottish Widows Pension Scheme (5% employer / 5% Employee)
Staff Profit Share and Individual Performance Bonus Scheme
Salary sacrifice (Pensions, Staff Profit Share)
Life Assurance - 4 x salary / Permanent Health Insurance
Paid CSR Day
Enhanced Maternity/Paternity Leave
Subsidised gym membership
Electric car scheme
Dress for your Day Policy
You can find out more on our website: https://www.birketts.co.uk/recognition-reward-benefits/
Inclusivity and Culture
At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/
Artificial Intelligence (AI)
At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically. Our expectations regarding AI use in applications: Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input. Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process. If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process. Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure. AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm. If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk
Client Services Assistant in Sevenoaks employer: Birketts LLP
Birketts is an exceptional employer, offering a supportive and collegiate work culture that prioritises employee growth and development. With a strong commitment to diversity and community impact, our flexible hybrid working model allows for a balanced work-life integration, while our comprehensive benefits package ensures that our colleagues are well taken care of. Join us in a dynamic environment where your contributions are valued and you can truly achieve your next level in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in Sevenoaks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Birketts LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Birketts LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Assistant in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Birketts LLP:Your cover letter is your chance to shine! Tell us why you want to work at Birketts LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Birketts LLP!
How to prepare for a job interview at Birketts LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
