Intapp Systems Manager in Ipswich

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.

The team you will join: Our Risk and Compliance team sits within our wider Business Services Division and is responsible for ensuring that the firm retains accreditation against the Law Society’s Lexcel and Conveyancing Quality Scheme Standards, and manages the internal audit processes to ensure this. They also provide support to other internal audit functions within the firm through assessing upcoming regulation and high-risk corporate issues.

The work you will be doing: Birketts LLP is currently undertaking a firm-wide transformation of its CDD/AML and client and matter intake processes, centred on the Intapp Intake platform. Responsibility for administering and configuring Intapp is presently distributed on an ad hoc basis across Risk & Compliance, IT and Business Change & Projects. This role is being created to consolidate ownership to a single owner accountable for the platform's design, performance and roadmap; ensuring Intapp is configured to reflect the firm's risk-based approach to client and matter due diligence and provide a consistent point of contact for the business as adoption of the platform matures.

The purpose of this role is to own, administer and continuously improve the firm's Intapp platform, ensuring it supports efficient, compliant client and matter onboarding, and to act as the primary link between Risk & Compliance, IT, BD and the wider business on all matters relating to Intapp.

Key responsibilities:

• Act as the firm-wide owner of the Intapp platform (Intake, and other Intapp modules as adopted), consolidating responsibility currently spread informally across Risk & Compliance, IT and BC&P.
• Own workflow design, form configuration, user permissions, risk scoring rules and integrations within Intapp Intake, ensuring the system reflects current CDD/AML policy and the firm's risk appetite.
• Act as first point of escalation for Intapp queries and issues from fee earners, the CDD/AML team and business support, coordinating fixes with Intapp's support desk OR managed services partner where required.
• Translate process improvements identified through the CDD/AML and Intake transformation workstream into system changes; manage a prioritised backlog of enhancements.
• Maintain data integrity within Intapp, produce and refine management information and KPI dashboards on Intake turnaround, CDD/EDD backlog and matter opening performance. This role will work closely with the Business Intelligence team.
• Build effective working relationships with Risk & Compliance (including the MLRO and COLP), IT, BD, Finance and practice group leaders to align Intapp configuration with their needs.
• Design and deliver training and guidance materials for fee earners and business services staff, driving consistent adoption of Intapp across all five offices.
• Act as the firm's day-to-day relationship holder with Intapp, managing upgrades, release notes, support tickets and the product roadmap.
• Ensure Intapp configuration and workflows remain aligned with SRA requirements, AML regulations and the firm's risk and compliance policies, working closely with the MLRO.
• Support wider rollout of additional Intapp modules (e.g. Walls, Terms) as the firm's requirements evolve, working within the transformation programme governance.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

What we are looking for:

• Proven experience administering or managing Intapp products (Intake essential; Walls, Terms or DealCloud advantageous), ideally gained in a law firm or other professional services environment.
• Sound understanding of CDD/AML/KYC processes, including UBO identification, PEP and sanctions screening, and EDD requirements.
• Strong stakeholder management skills, able to work confidently with partners, fee earners, Risk & Compliance and IT.
• Experience translating business and regulatory requirements into system configuration and workflow design.
• Analytical mindset, comfortable interrogating data and producing clear, actionable MI.
• Excellent written and verbal communication skills, including the ability to produce training materials and user guidance.
• Self-starter capable of working with a good degree of autonomy while keeping stakeholders aligned.
• Prior experience in a legal or regulated professional services firm would be advantageous.
• Familiarity with practice management or finance systems (e.g. Elite 3E, Aderant) and how they interface with Intapp.
• Experience supporting a business change or transformation programme desired.
• Relevant professional qualification (e.g. ICA, project management) or audit/risk background.

Hybrid Working:

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

As a Birketts colleague, you will be eligible to receive a wide range of benefits:

• Long Service holiday award – 1 extra week every 10 years continuous service.
• Private Healthcare with BUPA (offered after probation is passed).
• Staff Profit Share and Individual Performance Bonus Scheme.
• Salary sacrifice (Pensions, Staff Profit Share).
• Life Assurance - 4 x salary / Permanent Health Insurance.

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

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Artificial Intelligence (AI):

At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.

Our expectations regarding AI use in applications:

• Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.
• Do not use AI to misrepresent your qualifications, experiences, and skills. Any form of exaggeration or fabrication may result in rejection from the process.
• If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.
• Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.
• AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values.

We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.

If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk.