Facilities & Front Desk Lead — Client Services (Office‑Based) in Ipswich

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

The team you will join:

Our Operations team sits within our wider Business Services Division. The team provide strategic and operational management across all sites to ensure the delivery of an industry leading, client-focused facilities management service (hard and soft services) including building and estates management, front of house, reception, cleaning services, catering, records and archive management, reprographics, health and safety and ESG.

The work you will be doing:

Reporting to the Office Manager, you will help deliver a highly professional and proactive facilities and reception service, ensuring the office operates smoothly and efficiently on a day-to-day basis.

• Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
• Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
• Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
• Deliver excellent client service to clients across the firm, ensuring all enquiries are handled promptly, professionally, and courteously in person, by email, or by phone.
• Book, prepare and clear meeting rooms and organise refreshments as required.
• Assist with preparing for large conferences and events.
• Maintain and monitor office supplies.
• Mail and DX duties cover, including all incoming and outgoing couriers.
• Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
• Assist with general administration tasks.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

What we are looking for:

• Proven experience of working in a customer facing environment.
• Ideally have front of house customer service experience.
• Experience of handling tricky situations whilst interacting with others (members of public, customers, colleagues).
• Effective communication and organisational skills.
• Good understanding and use of Microsoft Office applications.
• Maintain a motivational and proactive approach at all times.
• Adaptable to change and innovative ideas.
• Flexible to meet business requirements.
• Excellent planning, time management and organisational skills.
• Team player.
• Ability to remain focused and decisive when working to specified targets in a pressured environment.
• A physically active, hands‑on role, ideal for someone who thrives on staying busy and maintaining a high level of productivity.

Hybrid Working:

Due to the nature of work required, this role is fully office based.

Benefits:

• Long Service holiday award – 1 extra week every 10 years continuous service.
• Private Healthcare with BUPA (offered after probation is passed).
• Staff Profit Share and Individual Performance Bonus Scheme.
• Salary sacrifice (Pensions, Staff Profit Share).
• Life Assurance – 4 × salary / Permanent Health Insurance.
• Paid CSR Day.
• Enhanced Maternity/Paternity Leave.
• Subsidised gym membership.
• Electric car scheme.
• Dress for your Day Policy.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.