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- Tasks: Join our team as a Client Services Assistant, ensuring a professional office environment and supporting various departments.
- Company: Birketts is a growing law firm committed to community impact and colleague development.
- Benefits: Enjoy 25 days holiday, private healthcare, gym membership, and a flexible hybrid working model.
- Why this job: Be part of a dynamic team that values ambition, innovation, and a positive work culture.
- Qualifications: Customer service experience, effective communication skills, and proficiency in Microsoft Office are essential.
- Other info: We welcome applications for flexible and part-time roles to suit your lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
Due to continued growth, Birketts law firm is recruiting for a Client Services Assistant to work in our Norwich office. Reporting into the Client Services Team Leader, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the office., * Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
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Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
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Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
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Book, prepare and clear meeting rooms and organise refreshments as required.
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Maintain and monitor office supplies.
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Mail and DX duties cover, including all incoming and outgoing couriers.
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Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
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Assist with general administration tasks
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Proven experience of working in a customer facing environment.
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Ideally have front of house customer service experience.
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Experience of handling time-sensitive situations whilst interacting with others (members of public, customers, colleagues).
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Effective communication and organisational skills.
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Good understanding and use of Microsoft Office applications.
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Maintain a motivational and proactive approach at all times.
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Adaptable to change and innovative ideas.
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Flexible to meet business requirements.
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Excellent planning, time management and organisational skills.
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Team player.
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Ability to remain focused and decisive when working to specified targets in a pressured environment.
At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:
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25 days holiday (FTE) plus Bank Holidays
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Long Service holiday award – 1 extra week every 10 years continuous service
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Private Healthcare with BUPA (offered after probation is passed)
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Scottish Widows Pension Scheme (5% employer / 5% Employee)
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Staff Profit Share and Individual Performance Bonus Scheme
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Salary sacrifice (Pensions, Staff Profit Share)
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Life Assurance – 4 x salary / Permanent Health Insurance
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Paid CSR Day
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Enhanced Maternity/Paternity Leave
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Subsidised gym membership
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Electric car scheme
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Agile/Hybrid Working Policy
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Dress for your Day Policy
https://www.birketts.co.uk/recognition-reward-benefits/
Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.
Client Service Assistant employer: Birketts LLP
Contact Detail:
Birketts LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Assistant
✨Tip Number 1
Familiarize yourself with the specific responsibilities of a Client Services Assistant at Birketts. Understanding the nuances of maintaining high standards in communal and client-facing areas will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've effectively handled time-sensitive situations. This will demonstrate your ability to remain calm and focused under pressure, which is crucial for this role.
✨Tip Number 3
Highlight your organizational skills by discussing any relevant experiences where you managed office supplies or coordinated meeting room bookings. Being able to illustrate your proactive approach will resonate well with the hiring team.
✨Tip Number 4
Research Birketts' culture and values, especially their commitment to community impact and colleague wellbeing. Aligning your personal values with theirs can make a strong impression and show that you're a great fit for their team.
We think you need these skills to ace Client Service Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Service Assistant position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or front-of-house roles. Provide specific examples of how you've handled time-sensitive situations and maintained a high standard of service.
Showcase Your Skills: Make sure to mention your effective communication and organizational skills. If you have experience with Microsoft Office applications, highlight this as well, as it is essential for the role.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Birketts. Mention how your values align with their commitment to community impact and colleague wellbeing.
How to prepare for a job interview at Birketts LLP
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've handled time-sensitive situations and provided excellent service, as this is crucial for the Client Services Assistant position.
✨Demonstrate Organizational Skills
Prepare to discuss how you manage multiple tasks and prioritize effectively. The role requires excellent planning and time management skills, so be ready to provide examples of how you've successfully organized events or managed office supplies in the past.
✨Emphasize Teamwork and Communication
Since the position involves liaising with various departments, it's important to convey your ability to work well in a team. Share experiences where your communication skills helped resolve issues or improve collaboration within a team.
✨Be Adaptable and Proactive
Birketts values a motivational and proactive approach. Prepare to discuss how you've adapted to changes in previous roles and share any innovative ideas you've implemented to improve processes or services.
