At a Glance
- Tasks: Provide exceptional support to clients and maintain strong relationships.
- Company: Join Birketts, a top UK law firm with a collaborative culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible working options.
- Other info: Hybrid working model and commitment to diversity and inclusion.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Customer service experience and effective communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.
We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.
With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.
The team you will join
We are seeking a dedicated Client Services professional to join our team. This role involves providing exceptional support to clients, ensuring their needs are met efficiently and effectively. The successful candidate will play a vital part in maintaining strong client relationships and supporting the organisation's commitment to outstanding service delivery.
The work you will be doing:
- Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
- Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
- Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
- Book, prepare and clear meeting rooms and organise refreshments as required.
- Maintain and monitor office supplies.
- Mail and DX duties cover, including all incoming and outgoing couriers.
- Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
- Assist with general administration tasks.
What we are looking for:
- Proven experience of working in a customer facing environment.
- Ideally have front of house customer service experience.
- Experience of handling tricky situations whilst interacting with others (members of public, customers, colleagues).
- Effective communication and organisational skills.
- Good understanding and use of Microsoft Office applications.
- Maintain a motivational and proactive approach at all times.
- Adaptable to change and innovative ideas.
- Flexible to meet business requirements.
- Excellent planning, time management and organisational skills.
- Team player.
- Ability to remain focused and decisive when working to specified targets in a pressured environment.
Please note that this role is uniformed and there would be a requirement for travel between offices.
Hybrid Working
Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.
Benefits
At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:
- 25 days holiday (FTE) plus Bank Holidays
- Long Service holiday award - 1 extra week every 10 years continuous service
- Private Healthcare with BUPA (offered after probation is passed)
- Scottish Widows Pension Scheme (5% employer / 5% Employee)
- Staff Profit Share and Individual Performance Bonus Scheme
- Salary sacrifice (Pensions, Staff Profit Share)
- Life Assurance - 4 x salary / Permanent Health Insurance
- Paid CSR Day
- Enhanced Maternity/Paternity Leave
- Subsidised gym membership
- Electric car scheme
- Agile/Hybrid Working Policy
- Dress for your Day Policy
Inclusivity and Culture
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.
Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
Client Services Assistant in Bristol employer: Birketts LLP
Birketts is an exceptional employer, offering a supportive and inclusive work culture that prioritises the growth and wellbeing of its employees. With a strong commitment to flexibility through hybrid working options and a comprehensive benefits package, including private healthcare and generous holiday allowances, Birketts empowers its team members to thrive both personally and professionally. As a top-ranked law firm, we foster a collaborative environment where every individual is encouraged to reach their next level, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in Bristol
✨Tip Number 1
Get to know Birketts! Research the firm’s values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you’ve handled tricky situations in the past, especially in customer service roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Client Services Assistant in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've handled tricky situations and maintained strong relationships with clients, as this is key for the Client Services Assistant role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the position.
Be Organised and Clear:When writing your application, keep it organised and clear. Use bullet points where necessary and make sure your communication is effective. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Birketts LLP
✨Know the Company Inside Out
Before your interview, take some time to research Birketts. Understand their values, practice groups, and what makes them stand out in the legal sector. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Customer Service Skills
As a Client Services Assistant, your ability to handle tricky situations is crucial. Prepare examples from your past experiences where you successfully managed customer interactions, especially under pressure. This will demonstrate your capability to maintain strong client relationships.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to client services. Think about potential scenarios, such as dealing with an unhappy client or managing multiple tasks at once. Practising your responses will help you feel more confident during the interview.
✨Dress the Part and Be Professional
Since this role is uniformed, make sure to present yourself neatly and professionally. First impressions matter, so dress appropriately for the interview. It reflects your understanding of the firm's culture and your commitment to professionalism.
