At a Glance
- Tasks: Support customer operations and collaborate with various teams to ensure smooth processes.
- Company: Join BIRKENSTOCK, a global leader in footwear with a rich heritage.
- Benefits: Dynamic work environment, design freedom, and excellent development opportunities.
- Other info: Exciting international environment with a focus on teamwork and reliability.
- Why this job: Be part of a fast-growing company and make a real impact in customer operations.
- Qualifications: Proactive mindset, strong problem-solving skills, and good knowledge of MS Office.
The predicted salary is between 20000 - 25000 £ per year.
BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply rooted in a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.
YOUR RESPONSIBILITIES
- Support the management of customer operations for defined B2B accounts in close collaboration with sales, logistics, accounting, and credit management.
- Assist in daily order book management, including order releases, delivery coordination, and issue resolution.
- Maintain and update SAP master data and support the onboarding of new customer accounts.
- Help process debit and credit notes and ensure accurate documentation.
- Act as a point of contact for internal stakeholders to support smooth operational processes.
- Support the Customer Operations team in day-to-day business and ongoing activities.
- Work with customer portals and contribute to cross-functional projects.
YOUR EXPERIENCE AND COMPETENCIES
- Hands-on and service-oriented mindset with a proactive attitude.
- Structured and analytical way of thinking with strong problem-solving skills.
- Team player with strong interpersonal skills and a high level of reliability.
- Interest in working in an international and dynamic environment.
- Strong communication skills in English (written and spoken).
- Good knowledge of MS Office (especially Excel); SAP is a plus.
WE OFFER
BIRKENSTOCK offers you all the advantages of a successful, fast-growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. Our Talent Acquisition team is looking forward to receiving your online application! Please hand in your application in English.
Customer Operations Intern UK ie (M/F/D) in London employer: BIRKENSTOCK
BIRKENSTOCK is an exceptional employer that fosters a dynamic and inclusive work environment, offering considerable design freedom and authentic corporate culture. As a Customer Operations Intern, you will benefit from excellent development opportunities while collaborating with a diverse team in a global setting, all rooted in a rich tradition of craftsmanship. Join us in Linz am Rhein and be part of a company that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Intern UK ie (M/F/D) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BIRKENSTOCK on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by researching BIRKENSTOCK’s values and recent projects. Show us that you’re not just interested in the role but also in the company’s mission and culture. It’ll make you stand out!
✨Tip Number 3
Practice common interview questions with a mate. Focus on how your skills align with the responsibilities listed in the job description. We want to see how you can contribute to the Customer Operations team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the position. Plus, it keeps you on our radar!
We think you need these skills to ace Customer Operations Intern UK ie (M/F/D) in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Operations Intern role. Highlight relevant experiences and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, so make it easy for us to understand your key points.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BIRKENSTOCK
✨Know Your Stuff
Before the interview, make sure you understand BIRKENSTOCK's history and values. Familiarise yourself with their product range and the importance of quality in their operations. This will show your genuine interest in the company and help you connect your skills to their needs.
✨Show Off Your Skills
Be ready to discuss your experience with customer operations, especially any hands-on roles you've had. Highlight your problem-solving skills and how you've worked in teams before. Use specific examples to demonstrate your service-oriented mindset and reliability.
✨Get Comfortable with SAP and Excel
Since the role involves maintaining SAP master data and using Excel, brush up on these tools. If you have any experience with them, be prepared to talk about it. If not, consider doing a quick online course or tutorial to get familiar with the basics.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how success is measured in the Customer Operations team. It shows you're engaged and thinking about how you can contribute.
