At a Glance
- Tasks: Lead the adoption of Microsoft 365 and AI technologies across the University.
- Company: Birkbeck, University of London, a vibrant educational institution in Bloomsbury.
- Benefits: Competitive salary, 31 days leave, flexible working, and generous HE sector benefits.
- Other info: Join a supportive team and help embed lasting change in a dynamic environment.
- Why this job: Shape how an entire University uses tech and make a real impact on staff and students.
- Qualifications: In-depth knowledge of Microsoft 365 and experience in technology adoption.
The predicted salary is between 60858 - 60858 £ per year.
Birkbeck, University of London, is seeking a full-time Lead M365 Adoption & Support Specialist to join the Information Services team providing a high-quality support service to all University staff and students.
This is a newly created role within Information Services to help the University make better use of Microsoft 365, Power Platform and AI technologies - turning new capabilities into practical improvements that save staff time, simplify processes and improve the overall user experience.
As Lead M365 Adoption and Support Specialist, you will own Birkbeck's Microsoft 365 adoption roadmap, helping to shape how the University adopts new Microsoft technologies, automation and AI capabilities. This covers Teams, SharePoint, OneDrive, Power BI, Power Automate, Power Apps, Copilot and Copilot Studio, and means deciding what gets rolled out, where, and in what order, working across both Professional Services and the Faculties.
You will sit with teams and watch how they actually work, giving practical advice on where a Power App or the built-in automation tools could make that work easier. Sometimes that means running a training session, or maybe one-to-one advice at someone's desk to help staff become more self-sufficient. Unlike consultancy work, you won't move on once a project ships. You will be able to see whether staff are genuinely benefiting from the new ways of working, refine your approach where needed, and help embed lasting change across the University. You will also mentor the User Services and IT/AV Support teams so they can handle the day-to-day questions.
To be successful in this role, you will:
- Have in-depth knowledge of Microsoft 365, including Power BI, Power Automate, Power Apps and CoPilot
- Have demonstrable experience developing or influencing technology adoption plans across multiple teams or departments
- Communicate clearly with staff at every level, from first-time users to senior managers
- Have a track record of running training and producing guidance people actually use
- Be confident evaluating new features, including AI, and making the case for what's worth adopting
This opportunity would build on experience as: Microsoft 365 Change & Adoption Consultant, Digital Workplace Consultant, Power Platform & Copilot Lead, Microsoft 365 Product Owner, Digital Adoption Manager, Microsoft 365 Engineer, or similar roles.
If you're excited by the chance to build a new role from the ground up and help define how Microsoft 365, automation and AI are used across the University, we'd love to hear from you today.
Salary and benefits: Starting at 51,713 rising incrementally to 60,858 per annum. Grade 8 on the College's London Pay Scale which includes a consolidated London Weighting Allowance. Benefits of working at Birkbeck include a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.
Contract: Permanent, full-time, (35 hours a week), Monday to Friday on site, some evening shift work where necessary.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Lead M365 Adoption & Support Specialist in London employer: Birkbeck University
Birkbeck University is an exceptional employer, offering a vibrant work culture that fosters academic excellence and innovation in the heart of London. With a strong commitment to employee development, you will have ample opportunities for professional growth while contributing to impactful research and teaching in Physical and Environmental Geography. The university's supportive environment encourages collaboration and creativity, making it an ideal place for those passionate about education and sustainability.
