At a Glance
- Tasks: Deliver top-notch IT and library support while engaging with students and managing enquiries.
- Company: Join Birkbeck, University of London, a diverse and inclusive higher education institution.
- Benefits: Enjoy a competitive salary, 31 days paid leave, and flexible working options.
- Other info: Permanent role with opportunities for growth in the heart of London.
- Why this job: Make a difference in students' lives while gaining valuable experience in a vibrant environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 9691 - 10612 € per year.
Birkbeck, University of London is hiring a User Services Assistant for a part‑time (12 or 18 hours a week) role for the summer of 2026. The position is permanent and offers a full‑time equivalent salary of £28,502 – £31,234 per annum on a pro‑rated basis. The role is in‑person only and does not offer home working.
Responsibilities
- Provide high‑quality IT and library customer service at the service desk and respond to online and in‑person enquiries.
- Assist with students’ induction and orientation.
- Carry out communication and marketing activities, including social media and the creation and maintenance of user guides.
- Cover the online and in‑person enquiry service on the following rota: Monday and Tuesday 6 p.m. to midnight (12 hrs a week) or Thursday, Friday and Saturday 6 p.m. to midnight (18 hrs a week).
Qualifications
- Previous experience in a public‑facing role and as part of a team.
- Excellent interpersonal and communication skills.
- A commitment to delivering excellent customer service to library users.
Benefits
- Competitive salary and pension scheme.
- 31 days paid leave.
- Flexible working arrangements.
- Generous benefits in the higher education sector.
- Location in Bloomsbury, Euston, London.
Contract
Open‑ended, permanent contract. Salary is pro‑rated according to the rota chosen: 12 hrs a week (0.34 FTE, £9,691–10,612 per annum) or 18 hrs a week (0.51 FTE, £14,536–15,929 per annum).
Application Information
Closing date: Sunday 7 June (2026). Interview dates: 17 / 18 June 2026. To apply, submit a formal application through the online system. For informal enquiries, contact Adam Barr, User Services Team Leader, a.barr@bbk.ac.uk. In case of difficulties with the recruitment portal, contact jobs@bbk.ac.uk. We welcome applicants from all sections of the community. Birkbeck is committed to improving gender and cultural diversity, holds an Athena SWAN award, and operates a Disability Confident & Mindful Employer scheme.
User Services Assistant employer: Birkbeck, University of London
Birkbeck, University of London is an exceptional employer that values diversity and inclusivity, offering a supportive work environment in the vibrant Bloomsbury area. With competitive salaries, generous leave, and flexible working arrangements, employees can thrive both personally and professionally while contributing to the educational journey of students. The commitment to employee growth and development, alongside a strong focus on excellent customer service, makes this role particularly rewarding for those passionate about supporting the academic community.
Contact Detail:
Birkbeck, University of London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land User Services Assistant
✨Tip Number 1
Get to know the role and the team! Research Birkbeck, University of London, and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the User Services Assistant role. They might share tips or even put in a good word for you, which can make a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Make sure to submit your application before the deadline on 7 June 2026!
We think you need these skills to ace User Services Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the User Services Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, be sure to include examples of your previous public-facing experience. We love hearing about how you've gone above and beyond for customers!
Keep It Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our online system! It’s the easiest way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Birkbeck, University of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the User Services Assistant role. Familiarise yourself with the responsibilities, such as providing IT and library customer service, and think about how your previous experience aligns with these tasks.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled enquiries or resolved issues. Be ready to discuss how you can create a welcoming environment for library users.
✨Brush Up on Communication Techniques
Excellent interpersonal skills are key for this position. Practice clear and concise communication, both in person and online. You might even want to role-play common scenarios you could face at the service desk to build your confidence.
✨Engage with Their Values
Birkbeck values diversity and community engagement, so be prepared to discuss how you can contribute to these goals. Think about your own experiences and how they align with their commitment to improving gender and cultural diversity.
