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- Tasks: Support students with disabilities and mental health needs, ensuring their success.
- Company: Birkbeck, University of London, a supportive and inclusive institution.
- Benefits: Competitive salary, flexible working, 31 days leave, and generous benefits.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Experience in customer service, strong organisational skills, and professionalism.
- Other info: Join a diverse team committed to inclusivity and personal growth.
The predicted salary is between 26700 - 30200 £ per year.
Are you passionate about helping students thrive? Do you have excellent people skills and a proactive approach to problem‑solving? Birkbeck, University of London, is looking for a dedicated Student Support Officer to join our Student Support & Wellbeing team and play a key role in supporting students with disabilities and mental health needs.
Responsibilities
- Respond to student queries and identify when to refer complex cases to specialist advisers
- Meet students and arrange agreed reasonable adjustments
- Support students through the Disabled Students’ Allowance (DSA) application process
- Ensure accurate, confidential, and timely record‑keeping
- Work collaboratively across departments to ensure reasonable adjustments are implemented.
Qualifications
- Experienced in a customer‑facing environment, able to respond accurately and sensitively to incoming queries
- Organised, with good attention to detail and comfortable following established processes
- Able to handle confidential information with professionalism, and work within agreed boundaries of practice
- Experienced in scheduling, diary management, and minute‑taking – especially for sensitive meetings.
This is an engaging and varied role where no two days are the same. You will make a meaningful difference in students’ lives and help create an inclusive, supportive learning environment.
Salary and benefits
- £31,234 rising to £34,827 per year, Grade 4 on the College's London Pay Scale which includes a consolidated London Weighting Allowance.
- Competitive salary and pension scheme
- 31 days paid leave
- Flexible working arrangements
- Generous benefits in the HE sector
- Located in the heart of Bloomsbury, Euston, London
Contract
- Permanent contract. Full‑time (35 hours a week, FTE) or part‑time (minimum 0.6 FTE) – please indicate a preference.
To apply submit an application form and statement for consideration. Closing date: 18 March. Interview date: 31 March 2026. DBS check required.
Enquiries
If you would like to know more about the role, please contact Kirsty Palmer, Interim Head of Student Wellbeing Services on k.palmer@bbk.ac.uk. If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
We welcome applicants from all sections of the community and backgrounds. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Student Support Officer employer: Birkbeck University of London
Contact Detail:
Birkbeck University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Officers on LinkedIn or through university forums. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support. Think about scenarios where you've helped someone solve a problem or made a difference in their experience.
✨Tip Number 3
Show your passion for supporting students during the interview. Share personal stories or experiences that highlight your commitment to inclusivity and helping others thrive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Birkbeck.
We think you need these skills to ace Student Support Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping students shine through. We want to see how much you care about making a difference in their lives!
Be Specific: Use examples from your past experiences that highlight your people skills and problem-solving abilities. We love seeing real-life situations where you've made an impact!
Keep It Organised: Make sure your application is well-structured and easy to read. We appreciate attention to detail, so double-check for any typos or formatting issues before hitting submit.
Apply Through Our Website: Remember, the only way to apply is through our online system. It’s super straightforward, and we can’t wait to see your application come through!
How to prepare for a job interview at Birkbeck University of London
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Support Officer. Familiarise yourself with the responsibilities listed in the job description, especially around supporting students with disabilities and mental health needs. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
Since this role is all about helping students, be prepared to share examples of how you've successfully interacted with people in previous roles. Think of specific situations where you’ve resolved queries or provided support, and highlight your proactive approach to problem-solving.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills during the interview by discussing how you manage tasks like scheduling and record-keeping. You might even want to bring a notepad to jot down important points or questions, showing that you’re ready to take notes and keep things confidential.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, how they implement reasonable adjustments, or what success looks like in this role. It shows that you’re engaged and thinking critically about how you can contribute to their mission.