At a Glance
- Tasks: Support students by handling enquiries and providing advice in a dynamic environment.
- Company: Join Birkbeck, University of London, a hub for diverse student support.
- Benefits: Enjoy a competitive salary, 31 days leave, and flexible working arrangements.
- Other info: This is a full-time, four-month contract with potential for overtime.
- Why this job: Make a difference in students' lives while gaining valuable experience in customer service.
- Qualifications: Strong communication skills and IT proficiency are essential; training provided.
The predicted salary is between 22486 - 33630 £ per year.
Are you passionate about providing excellent customer service and supporting students? Birkbeck, University of London, is seeking a dedicated Student Services Assistant to join our Student Advice Centre. This role is perfect for someone who thrives in a dynamic environment and enjoys working with a diverse range of people.
The Student Advice Centre serves as a hub for customer enquiries and this position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity. The Advice Centre is the initial point of contact for all prospective and current students in connection with their studies, and provides a gateway to student support at Birkbeck. This is a full-time, four month contract from July-November 2025, on a salary of £28,108 per year.
As a Student Services Assistant, you will:
- Act as the first point of contact for all current and prospective students.
- Handle enquiries via telephone, email, and in-person, especially during the Clearing Admissions cycle.
- Provide clear advice on Birkbeck's admissions policies and procedures.
- Use College systems to log queries, book appointments, and guide students on enrolment.
- Work flexibly across different teams, supporting team members and maintain accurate records and resources.
To be successful as a Student Services Assistant, you should have:
- Excellent interpersonal and communication skills and a commitment to providing excellent customer service.
- The ability to work well in a team and handle high volumes/extensive work during peak periods.
- Excellent spoken and written English skills.
- Strong IT skills, including proficiency in MS Office and the ability to learn new systems (training provided).
This opportunity would build on experience as a university administrator, retail assistant, or customer service advisor. If you are looking for a role where you can make a difference and support students in their academic journey, apply now to become our next Student Services Assistant. We look forward to welcoming you to our team at Birkbeck, University of London.
Salary and benefits: £28,108 per year. The salary, Grade 3, quoted is on the College's London Pay Scale.
Benefits of working at Birkbeck:
- A competitive salary and pension scheme.
- 31 days paid leave.
- Flexible, hybrid working arrangements.
- Generous benefits in the HE sector.
- Being located in the heart of Bloomsbury, Euston, London.
Terms and Conditions: Fixed-term, four month contract 31 July-28 November 2025. Full-time (35 hours a week), Monday to Thursday, 10-6pm (one late shift to 6.30pm) and Friday 10-5pm - mainly office based to staff phonelines. Occasional weekend work for overtime at time and a half pay, and may include Saturday.
Please submit an application form for consideration. Closing date: Tuesday 1 July 2025. Interview dates: 11, 14 July 2025.
If you would like to know more about the role, please contact: Daniel Becker, Deputy Manager, Student Advice Service, via d.becker@bbk.ac.uk. If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk, providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Student Services Assistant in London employer: Birkbeck, University of London
Birkbeck, University of London, is an exceptional employer that prioritises the growth and well-being of its staff while fostering a supportive and inclusive work culture. As a Student Services Assistant, you will enjoy a competitive salary, generous benefits, and flexible working arrangements, all set in the vibrant heart of Bloomsbury, Euston, London. This role not only allows you to make a meaningful impact on students' academic journeys but also offers opportunities for professional development within the higher education sector.
Contact Details:
Birkbeck, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Birkbeck, University of London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Birkbeck, University of London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Services Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Birkbeck, University of London:Your cover letter is your chance to shine! Tell us why you want to work at Birkbeck, University of London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Birkbeck, University of London!
How to prepare for a job interview at Birkbeck, University of London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
