At a Glance
- Tasks: Support students during the Clearing admissions cycle and answer queries.
- Company: Birkbeck University of London, a vibrant educational institution.
- Benefits: Competitive salary, paid leave, pension scheme, and overtime pay.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a difference in students' lives.
- Qualifications: Customer service experience and flexibility for occasional weekend work.
The predicted salary is between 28502 - 28502 £ per year.
Birkbeck University of London is seeking an enthusiastic Student Services Assistant for their Student Advice Centre. This full-time position runs from July to November 2026 and involves supporting the Clearing admissions cycle and answering student queries.
The ideal candidate will have customer service experience, be flexible, and participate in occasional weekend work for overtime pay. The role offers a competitive annual salary of £28,502 along with benefits such as paid leave and a pension scheme.
Student Services & Admissions Support (Hybrid, 4‑Month) employer: Birkbeck, University of London
Birkbeck University of London is an excellent employer, offering a vibrant work culture that prioritises student support and community engagement. Employees benefit from competitive salaries, generous paid leave, and a pension scheme, alongside opportunities for professional growth within the educational sector. Working in the heart of London, staff enjoy a dynamic environment that fosters collaboration and innovation, making it a rewarding place to contribute to student success.
Contact Details:
Birkbeck, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Services & Admissions Support (Hybrid, 4‑Month)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Birkbeck, University of London.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Birkbeck, University of London. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Student Services & Admissions Support (Hybrid, 4‑Month)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Birkbeck, University of London.
How to prepare for a job interview at Birkbeck, University of London
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Birkbeck, University of London's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Birkbeck, University of London offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
