At a Glance
- Tasks: Provide top-notch IT and library support while engaging with students at the service desk.
- Company: Birkbeck University of London, a vibrant academic community.
- Benefits: Competitive salary, 31 days paid leave, and valuable experience.
- Other info: Part-time role with no remote working options, perfect for students.
- Why this job: Join a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Experience in public-facing roles and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Birkbeck University of London is seeking a User Services Assistant for Summer 2026 on a part-time contract. The role involves providing a high-quality IT and Library customer-focused service, including working at the service desk and supporting students' induction activities.
Candidates should have experience in public-facing roles and excellent communication skills.
The position includes a competitive salary, 31 days paid leave, and no remote working options.
Part-Time Evening Library IT & User Services Assistant employer: Birkbeck, University of London
Birkbeck University of London is an excellent employer, offering a supportive work culture that prioritises employee development and engagement. With a competitive salary, generous leave entitlements, and a focus on providing high-quality services to students, this part-time role presents a meaningful opportunity to contribute to the academic community while enjoying a collaborative environment.
Contact Details:
Birkbeck, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Evening Library IT & User Services Assistant
✨Tip Number 1
Make sure you know the ins and outs of the library and IT services. Familiarise yourself with the resources available at Birkbeck University so you can confidently assist students when they come to you.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a top-notch customer service experience, try role-playing scenarios with friends or family to get comfortable with different types of inquiries.
✨Tip Number 3
Network with current or former staff members if you can. They can give you insider tips on what it’s like working there and what the hiring managers are really looking for in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Part-Time Evening Library IT & User Services Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in public-facing roles. We want to see how you've provided excellent service in the past, so share specific examples that demonstrate your communication skills and ability to support users.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention why you're interested in working at Birkbeck University and how your skills align with the User Services Assistant position.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your experience stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Birkbeck, University of London
✨Know Your Stuff
Make sure you’re familiar with the library's IT systems and services. Brush up on common IT issues students might face and how to resolve them. This will show that you’re proactive and ready to help right from the start.
✨Showcase Your Communication Skills
Since this role is all about customer service, practice explaining complex IT concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential questions about helping users at the service desk.
✨Demonstrate Your Public-Facing Experience
Think of specific examples from your past roles where you’ve successfully dealt with customers or clients. Be ready to share these stories during the interview to highlight your experience and how it relates to the User Services Assistant position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the library’s services. This shows your genuine interest in the position and helps you understand what’s expected of you, making you a more attractive candidate.
