At a Glance
- Tasks: Provide top-notch IT and library support while engaging with students at the service desk.
- Company: Birkbeck, University of London, a diverse and inclusive educational institution.
- Benefits: Competitive salary, generous leave, pension scheme, and professional training opportunities.
- Other info: Flexible part-time hours with excellent career development in a supportive environment.
- Why this job: Join a vibrant team and enhance your skills while helping fellow students thrive.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29691 - 31234 £ per year.
Birkbeck, University of London, is looking for a User Services Assistant to work this Summer 2026 on a permanent, part‑time contract.
Responsibilities
- The User Services Assistant plays a key role in providing a high‑quality IT and Library customer‑focused service while working at the service desk and responding to online and in‑person enquiries.
- They will be involved in students’ induction and orientation, and carry out communication and marketing activities including social media and the creation and maintenance of user guides.
Qualifications
- Previous experience of working in a public‑facing role and as part of a team.
- Excellent interpersonal and communication skills.
- Commitment to the provision of excellent customer service to library users.
Training and Development
Birkbeck offers training and will expect the postholder to develop knowledge in areas such as WiFi, printing, access to College platforms (e.g. Moodle), resources, membership, library facilities and study environment.
Working Hours and Rota
Part‑time schedule: either 12 hours or 18 hours per week. Hours are covered in a team rota: Monday and Tuesday 6 pm to midnight; Thursday, Friday and Saturday 6 pm to midnight. Rota 1: 12 hours (0.34 FTE, £9,691–£10,612 per annum). Rota 2: 18 hours (0.51 FTE, £14,536–£15,929 per annum). This is a fully in‑person role with no option for home working.
Salary and Benefits
Pro‑rated £28,502 rising to £31,234 per annum, FTE, Grade 3 of the College's London Pay Scale, including a consolidated Weighting/Allowance for staff with a normal contractual place of work in the London area. Additional benefits include a competitive salary and pension scheme, 31 days paid leave and generous benefits in the HE sector.
EEO Statement
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holds an Athena SWAN award and operates Disability Confident & Mindful Employer schemes.
User Services Assistant in London employer: Birkbeck, University of London
Birkbeck, University of London is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for those seeking meaningful employment. With a commitment to employee development through comprehensive training opportunities, competitive salaries, and generous benefits, including 31 days of paid leave, Birkbeck fosters a culture of growth and collaboration. Located in the heart of London, employees enjoy the vibrant atmosphere of the city while contributing to a diverse community dedicated to educational excellence.
Contact Details:
Birkbeck, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land User Services Assistant in London
✨Tip Number 1
Get to know the company! Research Birkbeck, University of London, and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the User Services Assistant role is all about customer service, make sure you can clearly express your thoughts and ideas. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the work environment, plus they might even give you a heads-up about any upcoming opportunities.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s the best way to ensure your application gets noticed and shows that you’re proactive about joining our team.
We think you need these skills to ace User Services Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the User Services Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, don’t forget to share specific examples of how you've excelled in public-facing roles. We love hearing about your successes!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for the role shines through without any fluff!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Birkbeck, University of London
✨Know Your Stuff
Familiarise yourself with Birkbeck's services and resources. Understand the library's offerings, WiFi access, and how to navigate platforms like Moodle. This knowledge will help you answer questions confidently and show your commitment to providing excellent customer service.
✨Showcase Your People Skills
As a User Services Assistant, you'll be interacting with students regularly. Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles. Highlight your interpersonal skills and ability to work as part of a team.
✨Be Ready for Scenarios
Think about potential scenarios you might face at the service desk. Practice responses to common questions or problems that library users may encounter. This will demonstrate your proactive approach and readiness to tackle challenges head-on.
✨Engage with Social Media
Since the role involves communication and marketing activities, brush up on your social media skills. Be prepared to discuss how you would promote library services online and create engaging user guides. Show your creativity and understanding of effective communication strategies.
