At a Glance
- Tasks: Provide top-notch IT and library support while engaging with students at the service desk.
- Company: Birkbeck University of London, a vibrant educational institution.
- Benefits: Competitive salary, 31 days paid leave, and valuable experience.
- Other info: Part-time role with no remote working options, perfect for students.
- Why this job: Join a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Experience in public-facing roles and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Birkbeck University of London is seeking a User Services Assistant for Summer 2026 on a part-time contract. The role involves providing a high-quality IT and Library customer-focused service, including working at the service desk and supporting students' induction activities.
Candidates should have experience in public-facing roles and excellent communication skills.
The position includes a competitive salary, 31 days paid leave, and no remote working options.
Part-Time Evening Library IT & User Services Assistant in London employer: Birkbeck, University of London
Birkbeck University of London is an excellent employer, offering a supportive work culture that prioritises employee development and engagement. As a part-time Evening Library IT & User Services Assistant, you will benefit from a competitive salary, generous leave entitlements, and the opportunity to make a meaningful impact on students' academic journeys in a vibrant university setting.
Contact Details:
Birkbeck, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Evening Library IT & User Services Assistant in London
✨Tip Number 1
Make sure to research Birkbeck University and its library services. Knowing the ins and outs of what they offer will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a top-notch customer service experience, being able to articulate your thoughts clearly and confidently will be key when interacting with students and staff.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the hiring team is looking for and what it’s really like working at Birkbeck. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always here to help you navigate the process if you need it.
We think you need these skills to ace Part-Time Evening Library IT & User Services Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in public-facing roles and any relevant IT skills. We want to see how your background aligns with the User Services Assistant position, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how you can contribute to our team at Birkbeck University. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with students, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, we want to see that you can connect with people easily.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Birkbeck, University of London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a User Services Assistant. Familiarise yourself with the IT and library services offered at Birkbeck University. This will help you demonstrate your enthusiasm and show that you're genuinely interested in providing excellent customer service.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations at the service desk. Think about common challenges in public-facing roles and how you would address them. This preparation will allow you to respond confidently and show your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
