At a Glance
- Tasks: Provide top-notch IT and library customer service while supporting student induction.
- Company: Birkbeck, University of London, a vibrant educational institution.
- Benefits: Competitive pro-rated salary, 31 days paid leave, and generous employee benefits.
- Other info: Flexible part-time hours of 12 or 18 per week.
- Why this job: Join a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Excellent interpersonal skills and previous public-facing experience required.
The predicted salary is between 20000 - 25000 € per year.
Birkbeck, University of London is seeking a part-time User Services Assistant to provide IT and library customer service. The role requires excellent interpersonal skills and previous public-facing experience. This position is for 12 or 18 hours per week with a competitive pro-rated salary and generous employee benefits, including 31 days paid leave. The ideal candidate will support student induction and drive communication activities.
Library & IT User Services Associate (Evenings) employer: Birkbeck, University of London
Birkbeck, University of London is an exceptional employer that values its staff by offering a supportive work culture and a commitment to employee development. With flexible part-time hours and generous benefits such as 31 days of paid leave, this role not only provides a meaningful opportunity to engage with students but also fosters a collaborative environment where your contributions are recognised and appreciated.
Contact Detail:
Birkbeck, University of London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Library & IT User Services Associate (Evenings)
✨Tip Number 1
Make sure to showcase your interpersonal skills during interviews. We all know that being friendly and approachable is key in customer service roles, especially in a library and IT setting. So, be ready to share examples of how you've helped others in the past!
✨Tip Number 2
Research Birkbeck and its values before your interview. Understanding their mission will help us align your answers with what they’re looking for. Plus, it shows genuine interest, which can really set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This not only demonstrates your enthusiasm but also gives us a chance to see if the role is a good fit for you. Think about what you want to know about the team or the work culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available there to help you nail the process.
We think you need these skills to ace Library & IT User Services Associate (Evenings)
Some tips for your application 🫡
Show Off Your Interpersonal Skills:Since this role is all about customer service, make sure to highlight your excellent interpersonal skills in your application. Share specific examples of how you've successfully interacted with customers or clients in the past.
Tailor Your Experience:We want to see how your previous public-facing experience relates to this role. Don’t just list your jobs; explain how they’ve prepared you for providing IT and library services at Birkbeck.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Birkbeck, University of London
✨Know Your Stuff
Make sure you’re familiar with the library and IT services offered at Birkbeck. Brush up on common customer queries and how to assist students effectively. This will show that you’re proactive and genuinely interested in the role.
✨Show Off Your Interpersonal Skills
Since this role is all about customer service, be ready to demonstrate your excellent interpersonal skills. Think of examples from your past experiences where you’ve successfully helped someone or resolved a conflict. This will highlight your ability to connect with users.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with a frustrated student or managing multiple requests at once. Practise your responses to these types of questions so you can showcase your problem-solving skills and calm demeanour.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
