At a Glance
- Tasks: Shape how Birkbeck uses Microsoft 365 and AI technologies across the University.
- Company: Birkbeck, University of London, a vibrant institution in the heart of Bloomsbury.
- Benefits: Competitive salary, 31 days leave, flexible working, and generous HE sector benefits.
- Other info: Join a supportive team and help embed lasting change across the University.
- Why this job: Make a real impact by improving user experiences with cutting-edge tech.
- Qualifications: In-depth knowledge of Microsoft 365 and experience in technology adoption.
The predicted salary is between 60858 - 60858 £ per year.
Do you know Microsoft 365, Power Platform and Copilot well enough to help shape how an entire University uses them, not just support one team at a time? Birkbeck, University of London, is seeking a full-time Lead M365 Adoption & Support Specialist to join the Information Services team providing a high-quality support service to all University staff and students.
This is a newly created role within Information Services to help the University make better use of Microsoft 365, Power Platform and AI technologies - turning new capabilities into practical improvements that save staff time, simplify processes and improve the overall user experience.
As Lead M365 Adoption and Support Specialist, you will own Birkbeck's Microsoft 365 adoption roadmap, helping to shape how the University adopts new Microsoft technologies, automation and AI capabilities - that covers Teams, SharePoint, OneDrive, Power BI, Power Automate, Power Apps, Copilot and Copilot Studio. This means deciding what gets rolled out, where, and in what order, working across both Professional Services and the Faculties.
You will sit with teams and watch how they actually work - you will also give practical advice on where a Power App or the built-in automation tools could make that work easier. Sometimes that means running a training session, or maybe one-to-one advice at someone's desk to help staff become more self-sufficient. Unlike consultancy work, you won't move on once a project ships. You will be able to see whether staff are genuinely benefiting from the new ways of working, refine your approach where needed, and help embed lasting change across the University. You will also mentor the User Services, and IT/AV Support teams so they can handle the day-to-day questions.
To be successful in this role, you will:
- Have in-depth knowledge of Microsoft 365, including Power BI, Power Automate, Power Apps and CoPilot
- Have demonstrable experience developing or influencing technology adoption plans across multiple teams or departments
- Communicate clearly with staff at every level, from first-time users to senior managers
- Have a track record of running training and producing guidance people actually use
- Be confident evaluating new features, including AI, and making the case for what's worth adopting
This opportunity would build on experience as: Microsoft 365 Change & Adoption Consultant, Digital Workplace Consultant, Power Platform & Copilot Lead, Microsoft 365 Product Owner, Digital Adoption Manager, Microsoft 365 Engineer, or similar roles.
If you're excited by the chance to build a new role from the ground up and help define how Microsoft 365, automation and AI are used across the University, we'd love to hear from you today.
Salary and benefits: Starting at £51,713 rising incrementally to salary £60,858 per annum. Grade 8 on the College's London Pay Scale which includes a consolidated London Weighting Allowance. Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.
Contract: Permanent, full-time, (35 hours a week), Monday to Friday on site, some evening shift work where necessary.
Closing date: Monday 7 September. Interview date: Tuesday 22 September 2026.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Lead M365 Adoption & Support Specialist employer: Birkbeck, University of London
Birkbeck University of London is an exceptional employer, offering a vibrant academic environment that fosters intellectual growth and collaboration. As a part-time Politics Tutor, you will benefit from flexible working hours, competitive remuneration, and the opportunity to engage with diverse students in the heart of London. The university's commitment to professional development ensures that you can enhance your teaching skills while contributing to meaningful educational experiences.
Contact Details:
Birkbeck, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead M365 Adoption & Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Birkbeck, University of London values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Birkbeck, University of London might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Birkbeck, University of London!
✨Direct Apply to Birkbeck, University of London
Let's not forget to apply directly through the Birkbeck, University of London website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead M365 Adoption & Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Birkbeck, University of London.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Birkbeck, University of London. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Birkbeck, University of London
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
