At a Glance
- Tasks: Ensure a safe and welcoming campus while providing excellent customer service.
- Company: Join a supportive team at a leading educational institution in Central London.
- Benefits: Competitive salary, generous benefits, and a pension scheme.
- Other info: Work on a 4-on, 4-off shift pattern with opportunities for professional development.
- Why this job: Make a real difference every day in a varied and rewarding role.
- Qualifications: Experience in customer service and security, with strong communication skills.
The predicted salary is between 38115 - 41717 £ per year.
Are you committed to delivering excellent customer service while helping to create a safe, welcoming and well-managed environment? Do you enjoy combining front-of-house, administrative and security responsibilities in a role where no two days are the same?
As a Campus Experience and Security Officer (Day), you will be a visible and approachable presence across campus, providing a professional concierge-style service to students, staff, visitors and contractors. You will be the first point of contact for enquiries, delivering reception operations, visitor management, ID card and pass issuance, access control and a range of administrative processes. You will also help maintain a safe and secure campus through regular patrols, monitoring security systems, responding to incidents and supporting emergency procedures. Working as part of a collaborative team, you will play an important role in delivering a positive, inclusive and welcoming experience for everyone who uses our facilities. This is an excellent opportunity to develop skills across customer service, security operations, safeguarding, emergency response, access control and campus support.
About You
- Demonstrable experience in a customer-facing security, safety or front-of-house role.
- Proven ability to deliver excellent customer service in a busy environment.
- Experience responding to incidents and following established procedures.
- Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of people.
- Confidence using IT systems, including Microsoft Office applications and electronic security systems.
- The ability to remain calm and work effectively under pressure.
- Strong attention to detail and the ability to maintain accurate records.
- A commitment to equality, diversity, inclusion and safeguarding.
- A current SIA Door Supervisor and CCTV licence, or the willingness to obtain and maintain the required licence.
Why Apply?
This is an opportunity to join a professional team that plays a vital role in supporting the campus community. You will work in a varied and rewarding role where you can make a visible difference every day, helping to ensure a safe, secure and positive experience for students, staff and visitors. If you are looking for a role that combines customer service, problem-solving and security responsibilities in a supportive team environment, we would welcome your application.
Contract
This is a 39 hours annualised contract, working on a 4-on 4-off shift pattern. The shift is 08:00-20:00. Appointment/confirmation in the role will be subject to completion of SIA licence training, including DBS check. Interviews will be held on 15th September.
Salary and benefits
Starting salary £38,115.81 rising to £41,717.77 per annum, including 7.5% allowance. Birkbeck offers a competitive salary and pension scheme, paid leave, and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.
Enquiries
Please contact Kelvyn Pearce (www.momentumsecurity.co.uk) at kelvynp@momentumsecurity.co.uk. We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Campus Experience and Security Officer - Days - 4 on, 4 off employer: Birkbeck, University of London
Join a dynamic and supportive team as a Campus Experience and Security Officer, where your commitment to excellent customer service will shine in a role that combines front-of-house and security responsibilities. Located in the vibrant heart of Central London, you will enjoy competitive salaries, generous benefits, and opportunities for professional growth while making a meaningful impact on the campus community every day.
Contact Details:
Birkbeck, University of London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Campus Experience and Security Officer - Days - 4 on, 4 off
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✨Directly Apply to Birkbeck, University of London
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We think you need these skills to ace Campus Experience and Security Officer - Days - 4 on, 4 off
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Birkbeck, University of London. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Birkbeck, University of London.
How to prepare for a job interview at Birkbeck, University of London
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Birkbeck, University of London.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Birkbeck, University of London.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Birkbeck, University of London.
