At a Glance
- Tasks: Lead student casework, ensuring fair and timely outcomes for complaints and appeals.
- Company: Birkbeck, University of London, a supportive and inclusive educational institution.
- Benefits: Flexible hybrid working, part-time hours, and the chance to make a difference.
- Other info: Join a dynamic team dedicated to student success and well-being.
- Why this job: Play a vital role in supporting students and enhancing their university experience.
- Qualifications: Experience in casework or student support, with strong communication skills.
The predicted salary is between 20250 - 24750 £ per year.
Birkbeck, University of London is seeking a Student Casework Lead to support the delivery of student complaints, conduct and appeals work within the Student Complaints, Conduct and Appeals team. You will oversee defined areas of complex, sensitive, student-centred casework and help ensure fair, timely outcomes across the institution. Reporting to the manager and working with colleagues across the university, you will manage administrative processes, risk, and data in complex matters.
Student Casework Lead — Hybrid, Part-Time in London employer: Birkbeck University London
Birkbeck, University of London is an exceptional employer that values diversity and inclusivity, offering a supportive work culture where employees can thrive. With a competitive salary, generous benefits, and flexible working arrangements, this role provides a unique opportunity to contribute to strategic decision-making in a prestigious institution located in the vibrant heart of Bloomsbury, central London. Employees are encouraged to grow professionally, with a focus on leadership development and fostering strong relationships across all levels of the organisation.
Contact Details:
Birkbeck University London Recruitment Team
