At a Glance
- Tasks: Assist users with enquiries and provide excellent customer service both online and in-person.
- Company: Birkbeck, University of London, a vibrant educational institution.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for personal growth.
- Other info: Perfect for students looking to gain valuable work experience while studying.
- Why this job: Join a dynamic team and make a difference in the student experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12000 - 18000 € per year.
Birkbeck, University of London is looking for a User Services Assistant for Summer 2026 on a permanent, part-time contract. This role is offered at part-time (either 12hr or 18hr a week) and you will work in a team rota to cover the online and in-person enquiry service, either Monday.
User Services Assistant employer: Birkbeck Sport Business Centre
Birkbeck, University of London is an exceptional employer that values its staff and fosters a supportive work culture. With flexible part-time hours, employees benefit from a collaborative environment that encourages professional growth and development, making it an ideal place for those seeking meaningful and rewarding employment in the heart of London.
Contact Detail:
Birkbeck Sport Business Centre Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land User Services Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Birkbeck, University of London on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. We can help you with mock interviews to boost your confidence and nail those tricky scenarios.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. We want to see how you'd fit into the culture at Birkbeck.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and we can keep track of your progress easily.
We think you need these skills to ace User Services Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the User Services Assistant role. We want to see how you can contribute to our team at Birkbeck, so don’t hold back!
Show Your Enthusiasm:Let your passion for user services shine through in your application. We love candidates who are excited about helping others and improving their experience, so share any relevant experiences that showcase this.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Birkbeck Sport Business Centre
✨Know the Role Inside Out
Make sure you thoroughly understand what a User Services Assistant does. Familiarise yourself with the responsibilities, such as managing online and in-person enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with users, be ready to share examples of your customer service experience. Think of specific situations where you resolved issues or provided excellent support. This will demonstrate your ability to handle enquiries effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, or how success is measured in this role. This shows that you’re engaged and eager to learn more about the position and the university.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You could even do a mock interview with a friend or family member. This will help you feel more at ease during the actual interview and allow you to articulate your thoughts clearly.
