At a Glance
- Tasks: Support students during the Clearing admissions cycle and provide excellent customer service.
- Company: Birkbeck, University of London, located in vibrant Bloomsbury.
- Benefits: £28,502 salary, 31 days leave, pension scheme, and flexible working options.
- Other info: Fixed-term role with great opportunities for personal growth.
- Why this job: Join a supportive team and make a difference in students' lives this summer.
- Qualifications: Experience in customer service or administration is a plus.
The predicted salary is between 28502 - 28502 £ per year.
We are looking for a dedicated Student Services Assistant to join the Student Advice Team for the Summer 2026 admission cycle.
Role Summary
The Student Services Assistant will support the Clearing admissions cycle and provide customer service to prospective and current students. The role involves answering queries in person, by telephone and email, and may require support of other university teams on an as‑needed basis.
Responsibilities
- Assist with the Clearing admissions cycle.
- Answer student queries in person, by phone and email.
- Receive and apply in‑house training on university systems and procedures.
- Provide flexible support to other student‑facing teams as required.
- Work a fixed‑term 35‑hour per week schedule: Monday‑Thursday 10:00‑18:00 (with one late shift 18:00‑18:30) and Friday 10:00‑17:00, with occasional weekend work for overtime pay.
Qualifications
- Experience as a university administrator, retail assistant or customer service advisor.
Benefits
- £28,502 per year, Grade 3 on the London Pay Scale.
- Pension scheme.
- 31 days paid leave.
- Flexible, hybrid working arrangements.
- Competitive benefits in the higher‑education sector.
- Location in the heart of Bloomsbury, Euston, London.
Contract & Hours
Fixed‑term, four‑month contract from 27 July to 29 November 2026. Full‑time (35 hours per week) with the schedule described in the responsibilities section.
EEO Statement
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holds a bronze Athena SWAN award, and operates Disability Confident & Mindful Employer schemes.
Student Services Assistant employer: Birkbeck Sport Business Centre
Birkbeck, University of London is an exceptional employer that prioritises the growth and well-being of its staff. With a commitment to diversity and inclusion, employees benefit from a supportive work culture, competitive pay, and generous leave policies, all set in the vibrant heart of Bloomsbury. The university offers flexible working arrangements and opportunities for professional development, making it an ideal place for those seeking meaningful employment in the higher education sector.
Contact Details:
Birkbeck Sport Business Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Birkbeck Sport Business Centre.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Birkbeck Sport Business Centre. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Birkbeck Sport Business Centre.
How to prepare for a job interview at Birkbeck Sport Business Centre
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Birkbeck Sport Business Centre's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Birkbeck Sport Business Centre offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
