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- Tasks: Coordinate maintenance, security, and cleaning services while supporting helpdesk operations.
- Company: Join Birkbeck, University of London, a vibrant institution in the heart of Bloomsbury.
- Benefits: Enjoy a competitive salary, 31 days paid leave, and flexible hybrid working options.
- Why this job: Be the go-to person for essential services and make a real difference on campus.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office, especially Excel.
- Other info: Open-ended contract with excellent career growth opportunities in a supportive environment.
The predicted salary is between 31234 - 34827 £ per year.
Are you a proactive, detail-oriented professional with a knack for coordination and logistics? Birkbeck, University of London, is seeking a dedicated Operations Support Officer to join our dynamic Estates & Facilities team this Spring.
Job Details
- Salary: £31,234 rising to £34,827 per year
- Contract type: Open-ended, permanent
- Mode: Full time (35 hours a week)
- Grade: 4
- Business Unit: Estates and Facilities
- Closing date: 6 April 2026
- Reference number: 2359
Responsibilities
- Act as the first point of contact for maintenance, security, cleaning, and other services.
- Support the operation of helpdesk and job management systems.
- Provide administrative assistance for scheduling and resource prioritisation.
- Raise purchase orders, liaise with suppliers and maintain accurate procurement and financial records.
- Assist with contractor compliance and health and safety requirements.
- Help manage key services such as maintenance, security, cleaning, portering, and the post-room.
- Ensure service requests are logged, tracked, and followed up efficiently.
Qualifications and Skills
- Excellent customer service and multitasking abilities.
- Proficient in Microsoft Office, especially Excel.
- Strong organisational and communication skills.
- Experience in a helpdesk or customer-focused environment is desirable.
- Experience or interest in roles such as Administrative Assistant, Facilities Coordinator, Helpdesk Support, Customer Service Officer, or Office Manager.
Benefits
- Competitive salary and pension scheme
- 31 days paid leave
- Flexible hybrid working arrangements
- Generous benefits in the HE sector
- Being located in the heart of Bloomsbury, Euston, London
Contract
- Open-ended, permanent contract. Full-time (35 hours a week).
- Salary: £31,234 rising to £34,827 per year (Grade 4 of the College's London Pay Scale).
Application Process
Apply through the online system (please submit an application form for consideration). Interview date: Wednesday 22 April 2026. For more information, contact Eliisa Kemppainen, Operations Manager.
If you have difficulty using the recruitment portal, contact providing your name and the job reference number of the position. Only formal applications through the online system will be considered.
Equal Opportunities
We welcome applicants from all sections of the community. The College is committed to improving gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Operations Support Officer in London employer: Birkbeck Sport Business Centre
Contact Detail:
Birkbeck Sport Business Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Birkbeck, University of London, and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations support. Think about how your skills in customer service and multitasking can shine through in your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed schedules or prioritised tasks in previous roles. This will demonstrate your fit for the Operations Support Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our Estates & Facilities team.
We think you need these skills to ace Operations Support Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Operations Support Officer role. We want to see how you can bring your proactive and detail-oriented nature to our Estates & Facilities team!
Show Off Your Skills: Don’t forget to showcase your customer service and multitasking abilities in your application. We love candidates who can juggle multiple tasks while keeping a smile on their face, so let us know how you've done this in the past!
Be Clear and Concise: When filling out the application form, keep your responses clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you’re the perfect fit for the job!
Apply Through Our Website: Remember, the only way to apply is through our online system. So, head over to our website, fill out that application form, and let’s get the ball rolling on your journey with us at Birkbeck!
How to prepare for a job interview at Birkbeck Sport Business Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Operations Support Officer. Familiarise yourself with the job description and think about how your skills align with the tasks like managing helpdesk systems and liaising with suppliers.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service abilities, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your proactive approach and ability to multitask effectively.
✨Get Comfortable with Microsoft Office
As proficiency in Microsoft Office, especially Excel, is crucial for this position, brush up on your skills. Be ready to discuss how you've used these tools in previous roles, particularly in managing data or creating reports.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.