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- Tasks: Lead initiatives to boost student engagement and success at Birkbeck.
- Company: Birkbeck, University of London, a diverse and inclusive higher education institution.
- Benefits: Competitive salary, flexible working, generous leave, and a strong pension scheme.
- Why this job: Make a real difference in students' lives and shape the future of education.
- Qualifications: Degree level education and proven leadership experience in higher education.
- Other info: Join a supportive team in a vibrant London location with excellent career growth.
The predicted salary is between 64290 - 71792 £ per year.
Are you an influential leader with a passion for supporting student participation and success in higher education? Birkbeck, University of London, is seeking a new Head of Student Success to lead its work to improve student engagement, retention and attainment across its diverse student body.
Job details
- Salary: £64,290 rising to £71,792 per annum
- Contract type: Permanent (Open ended)
- Mode: Full time (35 hours a week)
- Grade: 9
- Closing date: 19-Feb-2026
- Reference no: 2325
Responsibilities
The Head of Student Success leads the design, delivery and evaluation of strategic initiatives to improve student engagement, retention and success at Birkbeck. This includes overseeing the implementation and evaluation of Birkbeck's Access and Participation Plan and future initiatives to support equality of outcomes for students. The role works in collaboration with academic and professional support staff from across the institution to promote student success and to improve and close attainment gaps across the student life cycle.
Qualifications
To succeed in the role, you will be educated to degree level with a comprehensive knowledge of education policy and current trends in higher education, understanding the barriers and challenges to success faced by non-traditional students and those starting university with vocational qualifications. You will have proven leadership and management experience with the ability to create an effective team culture in order to plan, monitor and deliver objectives on time, within budget and to a high standard. Experience of delivering teaching and learning strategies in a higher education setting and working with data to inform institutional decision-making and the evaluation of student success initiatives is required. This opportunity would build on experience as: Access and Participation Plan Manager, Student Success Manager, Learning and Teaching Strategy Manager.
Salary and Benefits
- Competitive salary rising to £71,792 per annum.
- Grade 9 on the College's London Pay Scale with a consolidated London Weighting Allowance.
- Competitive pension scheme.
- 31 days paid leave.
- Flexible working arrangements.
- Generous benefits in the HE sector.
- Located in the heart of Bloomsbury, Euston, London.
Contract
Permanent contract, full-time (35 hours a week), with a flexible and hybrid working pattern – two days on site and in-person meetings, training and events (including student orientation) will be on site at Bloomsbury also.
Enquiries
If you would like to know more about the role, please contact Suzie Morris (Director of Education and Student Experience) by email suzie.morris@bbk.ac.uk. If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.
We welcome applicants from all sections of the community and backgrounds to apply www.bbk.ac.uk/jobs. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Head of Student Success in London employer: Birkbeck Sport Business Centre
Contact Detail:
Birkbeck Sport Business Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Success in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Birkbeck, University of London, and ask about their experiences. This can give us insider info on the culture and expectations, plus it might just lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in higher education. We should also think about how our past experiences align with the responsibilities of the Head of Student Success role.
✨Tip Number 3
Showcase our passion for student success! During interviews, we need to share specific examples of how we've improved student engagement or retention in previous roles. This will demonstrate our commitment to the mission of Birkbeck.
✨Tip Number 4
Don’t forget to apply through the official website! It’s the best way to ensure our application is seen. Plus, we can keep an eye on any updates or additional opportunities that pop up.
We think you need these skills to ace Head of Student Success in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Head of Student Success role is all about. Dive into the job description and highlight key responsibilities and qualifications. This will help you tailor your application to show how you fit the bill!
Showcase Your Experience: When you're putting together your application, don’t just list your past jobs. Instead, share specific examples of how your experience aligns with the role. Talk about your leadership skills and any initiatives you've led that improved student engagement or success.
Be Authentic: Let your personality shine through in your application! We want to see who you are beyond your qualifications. Share your passion for supporting students and any personal experiences that have shaped your approach to education.
Apply Through Our Website: Remember, the only way to apply is through our website. It’s super easy! Just follow the prompts and make sure you submit everything before the deadline. We can’t wait to see your application!
How to prepare for a job interview at Birkbeck Sport Business Centre
✨Know Your Stuff
Make sure you’re well-versed in the current trends and policies in higher education, especially those affecting non-traditional students. Brush up on Birkbeck's Access and Participation Plan and be ready to discuss how you can contribute to improving student engagement and retention.
✨Show Your Leadership Skills
Prepare examples of your past leadership experiences, particularly in educational settings. Think about how you’ve built effective teams and delivered objectives on time and within budget. Be ready to share specific strategies you've implemented that led to improved student success.
✨Data is Your Friend
Familiarise yourself with how data informs decision-making in higher education. Be prepared to discuss how you’ve used data to evaluate student success initiatives and what metrics you believe are crucial for measuring engagement and attainment.
✨Cultural Fit Matters
Birkbeck values diversity and inclusion, so think about how your personal values align with theirs. Be ready to discuss how you would promote equality of outcomes for all students and create an inclusive environment that supports diverse backgrounds.
