At a Glance
- Tasks: Provide top-notch IT and library services while engaging with students.
- Company: Birkbeck, University of London, a diverse and inclusive educational institution.
- Benefits: Competitive salary, generous leave, pension scheme, and more.
- Other info: Part-time hours with flexible rota options; applications close on 07 Jun 2026.
- Why this job: Join a vibrant community and help students thrive in their academic journey.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28502 - 31234 £ per year.
Birkbeck, University of London, is looking for a User Services Assistant for the Summer 2026 on a permanent, part-time contract.
Salary & Benefits
Pro‑rated £28,502 rising to £31,234 per annum (FTE, Grade 3 of the College's London Pay Scale). Benefits include a competitive salary, pension scheme, 31 days paid leave, and other generous benefits in the HE sector.
Contract Details
Open‑ended, permanent contract. Part‑time (12 or 18 hours per week) with rota options (Mon/Tue 6 pm–midnight or Thu/Fri/Sat 6 pm–midnight).
Responsibilities
- Provide high‑quality IT and Library customer‑focused service at the service desk and respond to online and in‑person enquiries.
- Assist with students’ induction and orientation.
- Carry out communication and marketing activities, including social media and creation/maintenance of user guides.
- Support frontline enquiries about WiFi, printing, access to College platforms such as Moodle, resources, membership, library facilities and study environment.
Qualifications
- Previous experience in a public‑facing role as part of a team.
- Excellent interpersonal and communication skills.
- Commitment to providing excellent customer service to library users.
Other Information
Full in‑person role with no option for home working. Closing date for applications: 07 Jun 2026 (Ref No 2402).
Equal Opportunities
We welcome applicants from all sections of the community. The College is committed to improving gender and cultural diversity, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
Library IT & User Services Associate - Evening, Part‑Time employer: Birkbeck Sport Business Centre
Birkbeck, University of London offers a vibrant and inclusive work environment, making it an excellent employer for those seeking meaningful part-time roles in the higher education sector. With a commitment to employee growth, generous benefits including 31 days of paid leave, and a focus on diversity and inclusion, staff can thrive both personally and professionally while contributing to the academic community. Located in the heart of London, employees enjoy a dynamic atmosphere that fosters collaboration and innovation.
Contact Details:
Birkbeck Sport Business Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library IT & User Services Associate - Evening, Part‑Time
✨Tip Number 1
Get to know the library and IT services inside out! Familiarise yourself with the resources and tools they offer. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend events or workshops related to library services and IT. Meeting people in the field can lead to valuable connections and even job opportunities. Plus, it’s a great way to learn more about what’s happening in the sector.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you might help users with their queries. Role-playing with a friend can boost your confidence for those tricky interview questions.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application directly. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to highlight your relevant experience and enthusiasm for the role!
We think you need these skills to ace Library IT & User Services Associate - Evening, Part‑Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Library IT & User Services Associate role. Highlight your previous experience in public-facing roles and how it aligns with providing excellent customer service at the library.
Show Off Your Skills:Don’t forget to showcase your interpersonal and communication skills! Use specific examples from your past experiences that demonstrate how you’ve successfully interacted with customers or resolved issues.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for the role shines through. We want to see your personality as well as your qualifications!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity at Birkbeck!
How to prepare for a job interview at Birkbeck Sport Business Centre
✨Know Your Stuff
Make sure you’re familiar with the library's services and IT systems. Brush up on common queries related to WiFi, printing, and online platforms like Moodle. This will show that you're proactive and ready to assist users right from the get-go.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to demonstrate your interpersonal skills. Think of examples from past experiences where you’ve successfully helped someone or resolved a conflict. This will highlight your commitment to excellent service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult user or managing multiple enquiries at once. Practise your responses to these scenarios so you can showcase your problem-solving abilities and calm demeanour under pressure.
✨Engage with Their Values
Familiarise yourself with Birkbeck’s commitment to diversity and inclusion. Be ready to discuss how you can contribute to their goals, especially in terms of providing a welcoming environment for all library users. This shows you align with their values and are a good cultural fit.
