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- Tasks: Provide top-notch IT and AV support to staff and students at Birkbeck.
- Company: Join Birkbeck, University of London, a vibrant educational institution in Bloomsbury.
- Benefits: Enjoy a competitive salary, 31 days leave, and flexible working hours.
- Why this job: Make a real difference by supporting diverse users in a dynamic environment.
- Qualifications: Experience in IT support and a passion for helping others is essential.
- Other info: Great opportunity for career growth in the heart of London.
The predicted salary is between 17413 - 19490 £ per year.
Birkbeck, University of London, is seeking a part-time IT & AV Support Specialist to join the Information Services team providing a high-quality, responsive support service to all University staff and students.
Salary and Pay
£17,413 rising to £19,490 per annum (0.5 FTE actual; FTE £34,827 to £38,981 per year). Grade 5 on the College's London Pay Scale which includes a consolidated London Weighting Allowance.
Contract and Working Hours
Permanent, part-time contract (17.5 hours per week, 0.5 FTE). Monday to Friday, term-time 5 pm – 8:30 pm, out-of-term time 3:30 pm – 7 pm.
Responsibilities
- Deliver front-line support for the deployment, maintenance and use of all computers and classroom-based audio-visual equipment at the University.
- Provide second-line support and collaborate with specialist technical teams to deliver solutions to users, ensuring first-time fixes wherever possible.
- Support users from a diverse range of cultural backgrounds in highly demanding environments.
- Maintain a customer-focused service for students, academic and teaching staff, and services staff throughout the year.
Qualifications and Experience
- Significant previous experience of providing second-line support and working with specialist technical teams.
- Solid, demonstrable understanding of Microsoft Windows and Networking, ideally gained in a corporate environment.
- Experience supporting audio-visual equipment in a classroom environment and a background in higher education is an advantage.
- Strong self-motivated approach, ability to work at pace, and competence to deliver first-time fixes for Birkbeck users.
Benefits
Competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and a location in the heart of Bloomsbury, Euston, London.
Enquiries
For more information, contact Angela Ng, IT and AV Support Manager, at A.Ng@bbk.ac.uk. If you have difficulty using the recruitment portal, contact jobs@bbk.ac.uk, providing your name and the job reference number of the position. Only formal applications through the online system will be considered.
Closing Date
Sunday 18 January 2026.
Interview date
Wednesday 28 January 2026.
We welcome applicants from all sections of the community. Birkbeck is committed to improving the gender and cultural diversity of its workforce, holds an Athena SWAN award and operates Disability Confident & Mindful Employer schemes.
IT & AV Support Specialist employer: Birkbeck Sport Business Centre
Contact Detail:
Birkbeck Sport Business Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & AV Support Specialist
✨Tip Number 1
Get to know the company! Research Birkbeck, University of London, and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT and AV support. Think about your past experiences and how they relate to the role. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the work environment, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT & AV Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with IT and AV support. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant background!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch support, let us know about your experience in customer service. Share examples of how you've helped users from diverse backgrounds, especially in high-pressure situations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that make you a great fit for the role.
Apply Through Our Website: Remember, we only consider applications submitted through our online system. So, make sure to head over to our website and submit your application there to ensure it gets into our hands!
How to prepare for a job interview at Birkbeck Sport Business Centre
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and networking. Be ready to discuss your previous experiences with second-line support and how you've collaborated with technical teams to solve problems. This will show that you’re not just familiar with the tech, but that you can also think critically about it.
✨Showcase Your AV Skills
Since this role involves supporting audio-visual equipment, be prepared to talk about any relevant experience you have in this area. If you’ve worked in a classroom environment before, share specific examples of how you’ve helped users with AV issues. This will demonstrate your hands-on experience and ability to deliver first-time fixes.
✨Emphasise Customer Service
This position is all about providing excellent support to a diverse range of users. Think of examples where you’ve gone above and beyond to help someone, especially in a high-pressure situation. Highlighting your customer-focused approach will resonate well with the interviewers.
✨Cultural Awareness is Key
Birkbeck values diversity, so be ready to discuss how you’ve supported users from different cultural backgrounds. Share any experiences that showcase your adaptability and understanding in a multicultural environment. This will show that you align with the university's commitment to inclusivity.
