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- Tasks: Welcome guests, assist with queries, and support retail and catering.
- Company: Join Birdworld, one of the UK's largest bird parks in stunning gardens.
- Benefits: Earn up to £12.21 per hour, enjoy staff discounts, and access counselling support.
- Why this job: Be the friendly face of Birdworld and create memorable experiences for visitors.
- Qualifications: Customer service experience is a plus, but training will be provided.
- Other info: Flexible part-time role with potential for extra hours on weekends.
Birdworld, Holt Pound Lane, Farnham, Surrey, United Kingdom
Job Description
We are offering an exciting opportunity for a Guest Services Assistant to join the Birdworld Team on a permanent, part-time basis, working 4 hours every weekend. Additional hours may be offered depending on the needs of the business.
Pay Rate is up to £12.21 per hour
About Birdworld
Set within 26 acres of beautiful, landscaped gardens, Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species.
We pride ourselves on our educational and conservation values.
About the Role
The role reports to the Guest Services Team Lead.
The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment.
Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our reputation. Working in these areas includes till work, tidying and stocking of shelves and assisting with queries or questions from the visitors as necessary.
Duties include:
- Welcoming guests to the park and assisting with guest enquiries
- Processing of admission tickets, memberships, and experiences
- Assisting with the replenishment of the retail areas
- To provide support and assistance within the catering department
Previous experience in a Customer Service environment beneficial, though all necessary training will be provided.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free andconfidential counselling and advice to all employees and their immediate family
- Contributory pension scheme for eligible employees
- Generous Staff Discount Scheme after completion of probationary period
Birdworld, Holt Pound Lane, Farnham, Surrey, United Kingdom #J-18808-Ljbffr
Guest Services Assistant (Weekends) - Birdworld employer: Birdworld Limited
Contact Detail:
Birdworld Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Weekends) - Birdworld
✨Tip Number 1
Get to know Birdworld! Before your interview, do a bit of research about the park and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about interacting with guests, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and friendly. A smart appearance can make a great first impression, especially in a guest-facing role like this.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of things.
We think you need these skills to ace Guest Services Assistant (Weekends) - Birdworld
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Services Assistant role at Birdworld. Highlight any relevant experience in customer service and how it relates to welcoming guests and assisting with their queries. We love seeing how you connect your skills to our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Birdworld Limited
✨Know the Company
Before your interview, take some time to research Birdworld. Familiarise yourself with their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, you'll be interacting with visitors regularly. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would handle a guest complaint or what you think makes a great visitor experience. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and demonstrates your professionalism, which is crucial in a customer-facing role.