At a Glance
- Tasks: Lead a team to deliver exceptional guest services and support operations at Birdworld.
- Company: Join Birdworld, one of the UK's largest bird parks with a vibrant atmosphere.
- Benefits: Earn up to £12.96 per hour, enjoy staff discounts, and access counselling support.
- Other info: Full-time role with 37.5 hours per week, including weekends and public holidays.
- Why this job: Be the face of Birdworld and create memorable experiences for visitors every day.
- Qualifications: Previous customer service experience is essential; training will be provided.
The predicted salary is between 12.96 - 12.96 £ per hour.
We are offering an exciting opportunity for a Senior Guest Services Assistant to join the Birdworld Team on a permanent, full-time basis including alternate weekends. Pay Rate is up to £12.96 per hour.
About Birdworld
Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species. As part of our Guest Services department, you will be leading a team to ensure all our visiting guests are provided with a great service.
About the Role
The role reports to the Guest Services Team Lead. The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment. Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our business.
Duties include:
- Supporting the operations of the admissions team and Information Desk.
- Staff training and coaching.
- Ensuring all systems and procedures are adhered to.
- Coordinating the replenishment of the retail areas and assisting with the process of incoming deliveries.
- Providing Administrative support including the processing of memberships, bookings, and experiences, and dealing with incoming enquiries.
Previous experience in a Customer Service environment is essential for this role. All necessary training will be provided. This vacancy offers 37.5 hours per week, with weekend and public holidays being part of your working rota.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
- Contributory pension scheme for eligible employees.
- Generous Staff Discount Scheme after completion of probationary period.
Senior Guest Services Assistant - Full Time - Birdworld in Farnham employer: Birdworld Limited
Birdworld is an exceptional employer, offering a vibrant work culture where team members are valued and supported in their roles. With a focus on employee growth through training and development, staff enjoy a range of benefits including a contributory pension scheme and an Employee Assistance Program, ensuring a fulfilling and rewarding experience in the beautiful setting of Farnham, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Services Assistant - Full Time - Birdworld in Farnham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Birdworld Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Birdworld Limited
Don't be shy about reaching out to Birdworld Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Guest Services Assistant - Full Time - Birdworld in Farnham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Birdworld Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Birdworld Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
