At a Glance
- Tasks: Lead a team to deliver exceptional guest services and create memorable experiences.
- Company: Join Birdworld, one of the UK's largest bird parks in stunning gardens.
- Benefits: Competitive pay, employee assistance programme, pension scheme, and generous staff discounts.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a vibrant team and make a positive impact on visitors' experiences.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 27000 - 30000 £ per year.
We are offering an exciting opportunity for a Senior Guest Services Assistant to join the Birdworld Team on a permanent, full-time basis which includes working alternate weekends. Pay Rate is up to £12.96 per hour.
About Birdworld
Set within 26 acres of beautiful, landscaped gardens, Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species. As part of our Guest Services department, you will be leading a team to ensure all our visiting guests are provided with a great service.
About the Role
The role reports to the Guest Services Team Lead. The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment. Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our business.
Duties include:
- Overseeing the running of the admissions team and Information Desk.
- Staff training and coaching.
- Ensuring all systems and procedures are adhered to.
- Coordinating the replenishment of the retail areas and assisting with the process of incoming deliveries.
- Providing Administrative support including the processing of memberships, bookings, and experiences, and dealing with incoming enquiries.
Previous experience in a Customer Service environment is essential for this role. All necessary training will be provided. This vacancy offers 37.5 hours per week, with weekend and public holidays being part of your working rota.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
- Contributory pension scheme for eligible employees.
- Generous Staff Discount Scheme after completion of probationary period.
Senior Guest Services Assistant - Birdworld in Farnham employer: Birdworld Limited
Birdworld is an exceptional employer, offering a vibrant work culture set within 26 acres of stunning gardens in Farnham, Surrey. As a Senior Guest Services Assistant, you will not only lead a dedicated team in delivering outstanding visitor experiences but also benefit from comprehensive training, a supportive Employee Assistance Program, and a generous staff discount scheme. With opportunities for personal growth and development, Birdworld is committed to fostering a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Services Assistant - Birdworld in Farnham
✨Tip Number 1
Get to know Birdworld! Research their values and what makes them tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about the guest experience.
✨Tip Number 2
Practice your people skills! As a Senior Guest Services Assistant, you'll be leading a team and interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional when you come in for your interview – it shows us you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Guest Services Assistant - Birdworld in Farnham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working in customer service. Share any experiences that highlight your ability to create memorable guest experiences, as this is key for the Senior Guest Services Assistant role.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored specifically for Birdworld. Highlight relevant experience in admissions, retail, or catering, and don’t forget to mention any leadership roles you've had, as we’re looking for someone to lead our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely. Plus, it’s super easy to do!
How to prepare for a job interview at Birdworld Limited
✨Know Your Stuff
Before the interview, make sure you research Birdworld thoroughly. Understand their mission, values, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about guest services, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight situations where you resolved issues or went above and beyond for guests.
✨Demonstrate Leadership Potential
As a Senior Guest Services Assistant, you'll be leading a team. Prepare to discuss your leadership style and any relevant experience you have in training or coaching others. Think of examples where you motivated a team or improved processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
