At a Glance
- Tasks: Support the Shop Manager and ensure excellent customer service while motivating your team.
- Company: Join a friendly and inspiring retail environment in Ashby.
- Benefits: Enjoy competitive pay, staff discounts, and up to 5 weeks annual leave.
- Other info: Flexible hours and great opportunities for personal growth await you.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Supervisory experience is a plus, but passion and motivation are key!
The predicted salary is between 13.46 - 13.46 £ per hour.
Location: Ashby
Hours: 29 hours per week, across Monday to Sunday
Fixed Term Contract - 12 months
Salary: £13.46 per hour
Location: 31 Market Street, Ashby de la Zouch, Leicestershire, LE65 1AG
Employment Type: Part-time
Purpose: You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.
Responsibilities:
- Ensure that excellent customer service is always provided by every member of your team.
- Inspire, motivate, train and energise your team to increase sales.
- Provide store performance information as required by the Area Manager.
- Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance.
- Deliver sales training to the store team members to develop skills in up selling to ensure opportunities are maximised.
- Managing staff rotas on a monthly basis.
- Ensure the standards for food safety and health and safety are met consistently.
- Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
- Be compliant with Company policies and operational guidelines.
- Ensure that the very best people are recruited for the shop.
- Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
- Ensuring our displays are fully stocked with our amazing products and customers have plenty of choice to choose from.
Experience:
- Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
- A sound understanding of shop operations and standards for success.
- A flexible attitude to working hours.
- Good communication and interpersonal skills.
- A basic and practical knowledge of IT.
- Good standard of English and Maths.
Benefits:
- 4 weeks annual leave, increasing incrementally to 5 weeks after 5 years continuous service, plus bank holidays.
- Staff discount.
Assistant Shop Manager (FTC 12 months) employer: Birds
At B Birds, we pride ourselves on creating a warm and inviting atmosphere for both our customers and employees. As a Sunday Bakery Sales Specialist in Nottingham, you'll enjoy a supportive work culture that values friendly service and product knowledge, alongside benefits like staff discounts and flexible working hours. We are committed to your growth with comprehensive training and opportunities to develop your skills in a vibrant bakery setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager (FTC 12 months)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Birds, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager (FTC 12 months)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Birds that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Birds will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Birds and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Birds
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Birds, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Birds!
