At a Glance
- Tasks: Support the Shop Manager and ensure excellent customer service while motivating your team.
- Company: Birds is a vibrant food production company focused on quality and community.
- Benefits: Enjoy 4 weeks holiday, staff discounts, and flexible working hours.
- Other info: Part-time role with shifts including weekends; perfect for students!
- Why this job: Join a fun team, develop leadership skills, and make a real impact in the shop.
- Qualifications: Basic IT skills and good English and Maths; supervisory experience is a plus.
Careers Assistant Shop Manager
Assistant Shop Manager
Job Title: Assistant Shop Manager
Location: Birds Bakery, Lichfield
Hours: 40 hours per week across Monday to Sunday
Salary: £13.46 per hour
Location
Lichfield, 41 Market Street, Lichfield, WS13 6LA
Employment Type
Full-time
Hours
40 p/w
Salary
£13.46 p/y
Purpose
You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.
Responsibilities
- Ensure that excellent customer service is always provided by every member of your team.
- Inspire, motivate, train and energise your team to increase sales.
- Provide store performance information as required by the Area Manager
- Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance
- Deliver sales training to the store team members to develop skills in up selling to ensure opportunities are maximised.
- Managing staff rotas on a monthly basis.
- Ensure the standards for food safety and health and safety are met consistently.
- Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
- Be compliant with Company policies and operational guidelines.
- Ensure that the very best people are recruited for the shop.
- Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
- Ensuring our displays are fully stocked with our amazing products and customers have plenty of choice to choose from.
Shifts
The successful candidate will need to full flexibility with the availability to work Monday through to Sunday.
Experience
- Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
- A sound understanding of shop operations and standards for success.
- A flexible attitude to working hours.
- Good communication and interpersonal skills
- A basic and practical knowledge of IT
- Good standard of English and Maths
Benefits
- 4 weeks annual leave, increasing incrementally to 5 weeks after 5 years continuous service, plus bank holidays.
- Staff discount.
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Assistant Shop Manager in Lichfield employer: Birds
At B Birds, we pride ourselves on creating a warm and inviting atmosphere for both our customers and employees. As a Sunday Bakery Sales Specialist in Nottingham, you'll enjoy a supportive work culture that values friendly service and product knowledge, alongside benefits like staff discounts and flexible working hours. We are committed to your growth with comprehensive training and opportunities to develop your skills in a vibrant bakery setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Lichfield
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Birds, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Birds!
We think you need these skills to ace Assistant Shop Manager in Lichfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Birds, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Birds and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Birds that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Birds
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
