At a Glance
- Tasks: Support the Shop Manager and ensure excellent customer service.
- Company: Join Birds, a brand known for its commitment to quality and community.
- Benefits: Enjoy 4 weeks holiday, staff discounts, and flexible working hours.
- Other info: 40 hours per week with shifts across Monday to Sunday.
- Why this job: Be part of a dynamic team that values motivation and personal growth.
- Qualifications: Basic IT skills and good English and Maths required; supervisory experience is a plus.
The predicted salary is between 27000 - 36000 £ per year.
You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence.
Responsibilities
- Ensure that excellent customer service is always provided by every member of your team.
- Inspire, motivate, train and energise your team to increase sales.
- Ensure that the visual presentation of the shop is in accordance with Birds brand image.
- Be compliant with Company policies and operational guidelines.
Shifts
Shifts to be confirmed, but will be 40 hours per week over 5 days, Monday to Sunday. Plus flexible working to cover for staff holidays, sickness and busy periods.
Experience
- Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
- A sound understanding of shop operations and standards for success.
- A flexible attitude to working hours.
- Good communication and interpersonal skills.
Qualifications
- A basic and practical knowledge of IT.
- Good standard of English and Maths.
Benefits
4 weeks holiday per year pro rata, increasing incrementally each year to 5 weeks holiday per year pro rata (after 5 years continuous service) plus bank holidays. Staff discount.
Assistant Shop Manager in Nottingham employer: Birds
As an Assistant Shop Manager at our Mapperley location, you will be part of a vibrant team dedicated to delivering exceptional customer service and driving sales. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering flexible working hours and generous holiday benefits that increase with your tenure. Join us to make a meaningful impact in the community while enjoying a rewarding career with opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Nottingham
✨Tip Number 1
Familiarise yourself with Birds' brand image and values. Understanding what the company stands for will help you align your approach when discussing how you can contribute to maintaining their standards during the interview.
✨Tip Number 2
Prepare examples of how you've motivated and trained a team in the past. Being able to share specific instances where you've inspired others will demonstrate your leadership potential and fit for the role.
✨Tip Number 3
Showcase your customer service skills by thinking of scenarios where you've gone above and beyond for customers. This will highlight your commitment to excellent service, which is crucial for the Assistant Shop Manager position.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires covering various shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Assistant Shop Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any supervisory roles or customer service positions. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for retail and your ability to motivate a team. Mention specific examples of how you've inspired others in previous roles and how you can contribute to the shop's success.
Showcase Your Skills:In your application, emphasise your communication and interpersonal skills. Provide examples of how you've effectively managed teams or improved customer service in past positions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Birds
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll need to inspire and motivate your team. Be prepared to discuss your previous experiences in leading a team, even if it's informal. Share specific examples of how you've successfully motivated others or improved team performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of instances where you provided exceptional service or resolved customer issues effectively. Highlight your understanding of the importance of customer satisfaction and how it impacts sales.
✨Understand the Brand Image
Familiarise yourself with Birds' brand image and values before the interview. Be ready to discuss how you would ensure the shop's visual presentation aligns with this image and how you can contribute to maintaining high standards.
✨Prepare for Operational Questions
Expect questions about shop operations and compliance with company policies. Brush up on your knowledge of retail operations and be ready to explain how you would handle various scenarios, such as staff shortages or busy periods.
