IT & AI Lead in London

At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care. We’ve built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We’re scaling fast, while staying true to our purpose. We’re proud to be a B Corp, using business as a force for good.

Your mission as our IT and AI Lead is to own and modernise how our teams are equipped to work. You will run our internal IT operations and be the hands-on architect of our employee tooling and internal AI agents, making Birdie measurably more productive and genuinely AI-first. This is a builder’s role: as much about keeping the estate running smoothly as designing the automation and agents that reduce manual work over time.

How you will contribute:

• Own the internal tooling architecture.
• Design how our SaaS and AI tools fit together, set the standards, and build the integrations and automations that make workflows actually work.
• Lead the internal Tooling and Architecture workstream of our AI governance group.
• Be the company-wide expert for our core employee tools: Notion AI, Slack, Google Workspace, and Claude Code / Cowork.
• Configure them well, drive adoption, run training, and own the roadmap for how we use them.
• Stay on top of what is new across these tools.
• Design, build and govern our internal AI agents (think service-desk triage, access provisioning, SaaS-spend auditing).
• Maintain the agent inventory and set the quality and safety standards that keep them working well.
• Run responsive, high-quality IT support across the company and shift routine tickets toward self-service and agent-handled resolution.
• Own our SaaS estate (25+ tools): licensing, renewals, the procurement pipeline, and vendor relationships.
• Drive value, cut waste, and spot anomalies before they become problems.
• Govern the device fleet, office equipment, and mobile device management.
• Keep the hardware register accurate and ensure MDM compliance for Cyber Essentials Plus.
• Own identity and access management across the SaaS estate.

What you’ll thrive on:

• You are excited by the idea of building an AI-first organization from the inside out.
• You are a builder who ships real automations or agents and knows what good looks like in practice.
• You have owned IT operations in a fast-moving SaaS or tech business.
• You know Notion AI, Slack, Google Workspace and Claude well.
• You have a strong instinct for how tools should connect and you reach for scripting or low-code automation naturally.
• You think like a product person and build trust with non-technical colleagues.
• You start with how people actually work, not just what the tool can do.
• You are happy owning outcomes end-to-end without a team beneath you.
• You have owned IT security assurance or audit workstreams such as ISO 27001 (nice to have).

Imposter syndrome is real — and we don’t expect you to tick every box. If you’re excited about our mission and think you could make a difference here, we want to hear from you.

What you’ll get from us:

• Competitive base salary, reviewed against benchmarks annually.
• Generous stock options.
• Bi-annual performance cycles with individual compensation reviews.
• Annual personal learning budget and access to training, coaching and mentorship.
• Flexible working — 2–3 days per week in our London HQ.
• 33 days holiday (25 days + public holidays).
• Industry-leading paid primary and secondary caregiver leave.
• Private health insurance with AXA Wellbeing perks.
• Cycle to work scheme.
• A deeply human, radically transparent culture.

We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience. Need adjustments or support during the application process? Let us know. We’re here to help.

Ready to build the future of care? Apply now. Be part of something that matters.