At a Glance
- Tasks: Lead IT operations and design AI tools to enhance productivity at Birdie.
- Company: Join Birdie, a fast-growing tech company transforming home healthcare.
- Benefits: Enjoy competitive salary, stock options, flexible working, and generous holiday.
- Other info: Be part of a diverse team committed to changing lives through technology.
- Why this job: Make a real impact in building an AI-first organisation that cares for older adults.
- Qualifications: Experience in IT operations and familiarity with Notion AI, Slack, and Google Workspace.
The predicted salary is between 70000 - 90000 £ per year.
At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care. We’ve built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We’re scaling fast, while staying true to our purpose. We’re proud to be a B Corp, using business as a force for good.
Your mission as our IT and AI Lead is to own and modernise how our teams are equipped to work. You will run our internal IT operations and be the hands-on architect of our employee tooling and internal AI agents, making Birdie measurably more productive and genuinely AI-first. This is a builder’s role: as much about keeping the estate running smoothly as designing the automation and agents that reduce manual work over time.
How you will contribute:
- Own the internal tooling architecture.
- Design how our SaaS and AI tools fit together, set the standards, and build the integrations and automations that make workflows actually work.
- Lead the internal Tooling and Architecture workstream of our AI governance group.
- Be the company-wide expert for our core employee tools: Notion AI, Slack, Google Workspace, and Claude Code / Cowork.
- Configure them well, drive adoption, run training, and own the roadmap for how we use them.
- Stay on top of what is new across these tools.
- Design, build and govern our internal AI agents (think service-desk triage, access provisioning, SaaS-spend auditing).
- Maintain the agent inventory and set the quality and safety standards that keep them working well.
- Run responsive, high-quality IT support across the company and shift routine tickets toward self-service and agent-handled resolution.
- Own our SaaS estate (25+ tools): licensing, renewals, the procurement pipeline, and vendor relationships.
- Drive value, cut waste, and spot anomalies before they become problems.
- Govern the device fleet, office equipment, and mobile device management.
- Keep the hardware register accurate and ensure MDM compliance for Cyber Essentials Plus.
- Own identity and access management across the SaaS estate.
What you’ll thrive on:
- You are excited by the idea of building an AI-first organization from the inside out.
- You are a builder who ships real automations or agents and knows what good looks like in practice.
- You have owned IT operations in a fast-moving SaaS or tech business.
- You know Notion AI, Slack, Google Workspace and Claude well.
- You have a strong instinct for how tools should connect and you reach for scripting or low-code automation naturally.
- You think like a product person and build trust with non-technical colleagues.
- You start with how people actually work, not just what the tool can do.
- You are happy owning outcomes end-to-end without a team beneath you.
- You have owned IT security assurance or audit workstreams such as ISO 27001 (nice to have).
Imposter syndrome is real — and we don’t expect you to tick every box. If you’re excited about our mission and think you could make a difference here, we want to hear from you.
What you’ll get from us:
- Competitive base salary, reviewed against benchmarks annually.
- Generous stock options.
- Bi-annual performance cycles with individual compensation reviews.
- Annual personal learning budget and access to training, coaching and mentorship.
- Flexible working — 2–3 days per week in our London HQ.
- 33 days holiday (25 days + public holidays).
- Industry-leading paid primary and secondary caregiver leave.
- Private health insurance with AXA Wellbeing perks.
- Cycle to work scheme.
- A deeply human, radically transparent culture.
We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience. Need adjustments or support during the application process? Let us know. We’re here to help.
Ready to build the future of care? Apply now. Be part of something that matters.
IT & AI Lead in London employer: Birdie
At Birdie, we pride ourselves on being an exceptional employer dedicated to reimagining care for older adults through innovative technology. Our supportive and transparent work culture fosters personal growth with generous learning budgets, flexible working arrangements, and a commitment to employee well-being, including industry-leading family policies and health benefits. Join us in our mission to make a meaningful impact while working alongside a passionate team in our vibrant London HQ.
StudySmarter Expert Advice🤫
We think this is how you could land IT & AI Lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Birdie values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Birdie might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Birdie!
✨Direct Apply to Birdie
Let's not forget to apply directly through the Birdie website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & AI Lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Birdie.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Birdie. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Birdie
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
