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For Companies At a Glance
- Tasks: Support care agencies and caregivers, ensuring exceptional experiences through various communication channels.
- Company: Join Birdie, a B Corp reimagining home healthcare for older adults.
- Benefits: Competitive salary, stock options, flexible working, and generous holiday allowance.
- Why this job: Make a real difference in the lives of older adults while thriving in a dynamic startup environment.
- Qualifications: Experience in customer support for technical platforms and excellent communication skills.
- Other info: Enjoy a collaborative culture with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join us at Birdie, where we reimagine care for older adults by building a technology platform that powers the future of home healthcare. Our allâinâone solution enables care providers to deliver better, more dignified care and helps older people thrive in their own homes.
Your mission as a Customer Care Consultant is to ensure our partners and their caregivers enjoy an exceptional experience. You will build strong, trustâbased relationships, proactively anticipate partner needs, and provide expert technical support across live chat, email, phone, and scheduled checkâin calls.
How you will contribute:
- You will be the first point of contact for care agencies, care providers and family members via live chat, email, and phone.
- You will conduct proactive scheduled and outbound calls to uncover issues and opportunities, helping partners get the most value from Birdie.
- You will solve issues with confidence and empathy while proactively anticipating needs to prevent problems.
- With deep product knowledge, you will support partners' queries and guide them for longâterm retention.
- You will maintain and develop our internal knowledge base, creating clear resources.
- You will achieve all Partner Care Team KPIs, including response times, satisfaction ratings, handling time, chats closed per hour, high call connection rates, and quality assurance scores.
Youâll thrive here if ...
- Youâre fuelled by purpose, not just perks.
- You thrive on pace, ambiguity, and shaping things from the ground up.
- You have experience in customer support for technical software platforms and a passion for stellar customer experiences.
- You have brilliant written and verbal communication skills.
- You are proactive, nurturing positive experiences and strengthening relationships.
- You excel in a startup environment, fastâmoving projects, and agile approaches.
- You are comfortable with multiple complex systems and can learn new skills quickly.
- You enjoy working with a fun, collaborative, and diverse team.
- You lead with curiosity, feedback, and are not afraid to roll your sleeves up.
- You value autonomy, radical honesty, and building great things with great people.
What Youâll Get From Us:
- Competitive base salary, reviewed against benchmarks annually.
- Generous stock options.
- Biâannual performance cycles with individual compensation reviews.
- Annual personal learning budget and access to training, coaching, and mentorship.
- Freedom to set your development goals, with our backing.
- Hybrid working â recommended 2â3 days per week in London HQ and monthly onâsite team days outside London.
- Budget to set up home workspace.
- Regular inâperson meetups, socials, and offâsites.
- 33 days holiday (25 days + public holidays).
- Extra day off on your birthday.
- Company shutdown between Christmas and New Year.
- 2 volunteering days each year.
- Industryâleading paid primary and secondary caregiver leave.
- 5 paid days for fertility treatments.
- Private health insurance with AXA.
- Wellbeing perks via Happl (gym discounts, mental health support, etc.).
- Cycle to work scheme.
- 4% employer pension contribution when you contribute 5%.
- A deeply human, radically transparent culture.
Equal Opportunities Statement: We are committed to building a diverse team and inclusive culture. We provide a hiring process that gives everyone a fair chance regardless of background, identity, or lived experience. If you need adjustments or support when applying, let us know â weâre here to help.
Customer Care Consultant in London employer: Birdie
Contact Detail:
Birdie Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Care Consultant in London
â¨Tip Number 1
Get to know Birdie inside out! Familiarise yourself with our mission and values, especially how we support older adults. This will help you connect with the interviewers and show that you're genuinely interested in what we do.
â¨Tip Number 2
Practice your communication skills! As a Customer Care Consultant, you'll need to convey information clearly and empathetically. Try role-playing common customer scenarios with a friend to build your confidence.
â¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where youâve turned a challenging situation into a positive outcome. This will demonstrate your proactive approach and ability to handle issues effectively.
â¨Tip Number 4
Donât forget to ask questions during your interview! This shows your curiosity and eagerness to learn. Ask about team dynamics, growth opportunities, or how we measure success in the Partner Care Team.
We think you need these skills to ace Customer Care Consultant in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your passion for customer care shine through. We want to see how much you care about making a difference in the lives of older adults and how you can contribute to our mission at Birdie.
Tailor Your Experience: Make sure to highlight your relevant experience in customer support, especially with technical software platforms. We love seeing how your skills align with what we do, so donât hold back on showcasing your achievements!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key qualifications and experiences at a glance.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We canât wait to hear from you!
How to prepare for a job interview at Birdie
â¨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Birdie's technology platform and how it benefits older adults. Familiarise yourself with the features and functionalities so you can confidently discuss how you would support partners and caregivers.
â¨Showcase Your Customer Care Skills
Prepare examples from your past experiences that highlight your ability to build trust-based relationships and provide exceptional customer service. Think about times when you solved issues with empathy and proactivity, as these are key traits for a Customer Care Consultant.
â¨Practice Your Communication
Since you'll be communicating via live chat, email, and phone, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios to enhance your verbal and written communication skills, which are crucial for this role.
â¨Embrace the Startup Mindset
Birdie thrives in a fast-paced, agile environment, so be ready to demonstrate your adaptability and willingness to take initiative. Share examples of how you've thrived in similar settings and how you approach challenges with curiosity and a positive attitude.
