Head of Revenue Operations & Strategy

At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.

Your mission is to redesign how Birdie’s commercial teams work. You’ll use AI to give our sales, customer success and SDR teams more leverage, so more care providers choose Birdie, stay with us and grow with us. You’ll work alongside our co-founder and CRO to shape commercial strategy, and lead the team that turns it into processes, systems and insight.

How you will contribute:

• Lead the AI transformation of our go-to-market teams. Find where frontline time goes, redesign workflows around AI and agents, and prove the productivity gain.
• Shape commercial strategy with our CRO, including segmentation, go-to-market approach, pricing and packaging.
• Set targets, quotas, capacity plans and compensation plans that reward the right behaviour across marketing, sales and customer success.
• Own commercial operations through your team: processes across the full customer lifecycle, the commercial tech stack, data quality, and the insight leaders use to decide.
• Run the commercial operating rhythm, including forecasting, performance reviews, planning and OKRs.
• Lead cross-functional commercial projects, and bring the analysis behind leadership and board decisions.
• Lead and grow a small team of revenue operations and data specialists.

You’ll thrive here if...

• You’ve redesigned how commercial teams work using AI or automation, and can show the productivity gains it delivered.
• You’ve owned pricing, segmentation or compensation decisions in a B2B SaaS business, and can make the case to senior leaders.
• You’re technical enough to direct and challenge systems and data work, without needing to do it all yourself.
• You turn data into clear recommendations, and you change minds with evidence, including when people disagree.
• You care more about outcomes than process, and you like working at pace.
• You want your work to improve how older people are cared for.

What you’ll get from us:

• Compensation: Competitive base salary, reviewed against benchmarks annually; Generous stock options; Bi-annual performance cycles with individual compensation reviews.
• Learning & Growth: Annual personal learning budget and access to training, coaching and mentorship; Time and space for growth - you set your development goals, we back them.
• Flexible Working: Hybrid working - 2–3 days per week in our incredible London HQ; Budget to set up your home workspace; Regular in-person meetups, socials and offsites.
• Time Off: 33 days holiday (25 days + public holidays); Extra day off on your birthday; Company shutdown between Christmas and New Year; 2 volunteering days each year to give back to causes that matter.
• Family-first Policies: Industry leading paid primary and secondary caregiver leave; 5 paid days for fertility treatments; Private health insurance; Wellbeing perks via Happl.
• Other Perks: Cycle to work scheme; 4% employer pension contribution when you contribute 5%; A deeply human, radically transparent culture.

We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience. Need adjustments or support during the application process? Let us know. We’re here to help.

Ready to build the future of care? Apply now. Be part of something that matters.