GTM Engineer

At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.

You will own the systems and processes that sit behind our commercial team and rebuild them from the ground up - using AI, automation, and good product thinking to drive better revenue outcomes and make Birdie's GTM significantly more effective and efficient. This is a rare opportunity to shape the core infrastructure behind a high-performing GTM engine in one of tech's most urgent spaces.

How you will contribute:

• Own the commercial operations stack as a product. Define a roadmap for how it evolves, treat your stakeholders as users, and make deliberate calls about what gets built next and why.
• Redesign, don't just configure. Identify where the operating model is slow, brittle, or manual - and where it's simply not delivering the outcomes it should. Design better systems and build them.
• Partner with stakeholders, but don't order-take. Work closely with CS, Sales, Finance, and Product to understand real problems and challenge briefs when they're wrong.
• Own commercial operational processes - and make them better. Identify which processes shouldn't exist in their current form, automate what can be automated, delegate what can be owned elsewhere, and redesign what can't.
• Work across the full commercial stack over time, with an immediate priority on CS and post-sales.
• Help shape what RevOps looks like next, defining workflows that get automated and tools that get replaced.

You’ll thrive here if:

• You take ambiguous problems and find solutions, coming back with options rather than status updates.
• You’re commercially sharp and outcomes-obsessed, defining success criteria before starting and measuring yourself by business impact.
• You push back against order-taking, redesigning briefs when they're wrong and prioritising building the right things.
• You pave the way with AI, already building with it and thinking about future applications.
• You think like a product manager about internal systems, treating stakeholders as users and prioritising based on impact.
• You have a genuine generalist background with real technical depth, able to work across systems, process, data, and strategy.

Your background is likely in RevOps, CS Ops, Sales Ops, Business Systems, or commercial operations.

What this role isn't:

• A pure systems admin or CRM configurator.
• A ticket processor who waits for requirements.
• A narrow CS Ops coordinator.
• A role for someone who needs well-defined environments to do their best work.
• A role where "that's blocked" is an acceptable final answer.

Imposter syndrome is real — and we don’t expect you to tick every box. If you're excited about our mission and think you could make a difference here, we want to hear from you.

What you’ll get from us:

• Competitive base salary, reviewed against benchmarks annually.
• Generous stock options.
• Annual personal learning budget and access to training, coaching, and mentorship.
• Hybrid working - 3 days per week in our London HQ.
• 33 days holiday (25 days + public holidays) and extra day off on your birthday.
• Industry leading paid primary and secondary caregiver leave.
• Cycle to work scheme and 4% employer pension contribution.

We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.

Ready to build the future of care? Apply now. Be part of something that matters.