Head of Revenue Operations & Strategy

About BirdieAt Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.We’re not here to tinker at the edges. We’re here to radically transform a broken system.That’s why we’ve built an all-in-one platform that supported over 60 million care visits and enabled care for 116,000 individuals in 2025, and we continue to grow our impact. We’re scaling fast, but staying true to our purpose. That’s why we’re proud to be a B Corp, using business as a force for good.Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked #6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK. You can check out more about our impact and recognition here.But speed isn’t the point. Impact is.️ Your missionYour mission is to redesign how Birdie’s commercial teams work. You’ll use AI to give our sales, customer success and SDR teams more leverage, so more care providers choose Birdie, stay with us and grow with us. You’ll work alongside our co-founder and CRO to shape commercial strategy, and lead the team that turns it into processes, systems and insight. ️ How you will contributeLead the AI transformation of our go-to-market teams. Find where frontline time goes, redesign workflows around AI and agents, and prove the productivity gain.Shape commercial strategy with our CRO, including segmentation, go-to-market approach, pricing and packaging.Set targets, quotas, capacity plans and compensation plans that reward the right behaviour across marketing, sales and customer success.Own commercial operations through your team: processes across the full customer lifecycle, the commercial tech stack, data quality, and the insight leaders use to decide.Run the commercial operating rhythm, including forecasting, performance reviews, planning and OKRs.Lead cross-functional commercial projects, and bring the analysis behind leadership and board decisions.Lead and grow a small team of revenue operations and data specialists. You’ll thrive here if...You’ve redesigned how commercial teams work using AI or automation, and can show the productivity gains it delivered.You’ve owned pricing, segmentation or compensation decisions in a B2B SaaS business, and can make the case to senior leaders.You’re technical enough to direct and challenge systems and data work, without needing to do it all yourself.You turn data into clear recommendations, and you change minds with evidence, including when people disagree.You care more about outcomes than process, and you like working at pace.You want your work to improve how older people are cared for.Imposter syndrome is real - and we don’t expect you to tick every box. If you're excited about our mission and think you could make a difference here, we want to hear from you. What you’ll get from usWe believe people do their best work when they’re supported, trusted and inspired. Here’s how we build a world-class employee experience:CompensationCompetitive base salary, reviewed against benchmarks annuallyGenerous stock options - because we’re building this togetherBi-annual performance cycles with individual compensation reviewsLearning & GrowthAnnual personal learning budget and access to training, coaching and mentorshipTime and space for growth - you set your development goals, we back themFlexible WorkingHybrid working - 2–3 days per week in our incredible London HQBudget to set up your home workspaceRegular in-person meetups, socials and offsitesTime Off33 days holiday (25 days + public holidays)Extra day off on your birthday (use it whenever you like!)Company shutdown between Christmas and New Year2 volunteering days each year to give back to causes that matterFamily-first PoliciesIndustry leading paid primary and secondary caregiver leave5 paid days for fertility treatments for those who need itPrivate health insurance with AXAWellbeing perks via Happl (gym discounts, mental health support, and more)Other PerksCycle to work scheme4% employer pension contribution when you contribute 5% (UK)A deeply human, radically transparent cultureWhy Birdie?Because you want to do meaningful work that improves lives - and grow at speed while doing it. We’re building more than a product - we’re building a movement. A movement to show that tech, when built with empathy and integrity, can change lives.We’re a team of entrepreneurs, dreamers, and doers. Join us to shape the future of care, work alongside ambitious, kind people, and help reimagine how society cares for its older adults. We dream big, act fast, and work collaboratively with one goal in mind: to create a world where we all age with confidence.️ Equal Opportunities StatementWe’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.Need adjustments or support during the application process? Let us know. We’re here to help.Ready to build the future of care?Apply now. Be part of something that matters.Compensation Range: 90K - 110KLocationLondonEmployment TypeFull timeLocation TypeHybridDepartmentCommercialCompensation90K – 110K • Offers EquityAt Birdie, we pay in recognition of impact and ownership. We benchmark all salaries annually and ensure every employee is a shareholder with meaningful equity in our two opportunities per year to review individual compensation. We don’t play negotiation games; we use transparent, data-driven salary bands to ensure equal pay for equal work. Your position in the band reflects your demonstrable experience and the value you bring to our mission.