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- Tasks: Help businesses thrive by managing their online reputation and customer experience.
- Company: Join Birdeye, a leading AI-powered platform for local businesses.
- Benefits: Enjoy flexible work options, generous PTO, and comprehensive health plans.
- Why this job: Make a real impact while working with innovative technology and a supportive team.
- Qualifications: 3+ years in B2B account management and a passion for customer success.
- Other info: Be part of a diverse community that celebrates your wins and encourages authenticity.
The predicted salary is between 36000 - 60000 £ per year.
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn’t just a goal – it’s our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Birdeye is seeking a passionate and dynamic Customer Success Manager to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention and renewal.
You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye.
Requirements:
- Bachelor's degree in technology, engineering, science, mathematics, business or equivalent experience
- 3+ years experience in professional services or B2B account management, preferably in SaaS
- Proven ability in organization, project management, time management, and communication skills
- Knowledge of CX/SEM/SEO/advertising/social media
- Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
- Experience with online subscription / SaaS products is a must
- Energetic extroverted personality – you love working with customers and are customer obsessed
- Enthusiasm for troubleshooting issues; excited to learn and use new products/features
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing enterprise customer relationships and delivering results
- Ability to stay calm and manage clients even under adverse conditions
- Strong communication skills and technical aptitude
- Diligence and organization in follow-up processes – document all calls/customer interactions in CRM
Nice to have:
- Experience in Customer Experience / Reputation Management, Social Media Campaigns
- Up-sell and value-selling experience
Benefits:
- 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
- Flexible PTO
- 401(k) with company match
- Flexible work from home options available
- Maternity & Paternity Leave
- Employee Resource Groups - network with like-minded "Birds"
- Abundant opportunities that come with a dynamic and fast-growing organization!
Customer Success Manager in London employer: Birdeye
Contact Detail:
Birdeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Birdeye on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching Birdeye’s products and values. Show us that you’re not just another candidate; demonstrate your passion for customer success and how you can contribute to our mission. Tailor your answers to reflect our commitment to innovation and customer experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on articulating your past experiences and how they align with the role of a Customer Success Manager at Birdeye.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. Reiterate your enthusiasm for the role and mention something specific from your conversation that resonated with you. It shows us you’re genuinely interested and keeps you top of mind!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in B2B account management and any specific skills that align with what Birdeye is looking for.
Show Your Passion: Let your enthusiasm shine through! We want to see your love for customer success and how you can make a positive impact on clients. Share examples of how you've helped customers in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Birdeye
✨Know Your Stuff
Before the interview, dive deep into Birdeye's products and services. Understand their AI-powered platform and how it helps businesses manage their online reputation. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to empathise with customers and tailor solutions to their needs, as this is crucial for a Customer Success Manager role.
✨Be Ready to Discuss Metrics
Since the role involves managing enterprise customer relationships, be prepared to discuss how you've measured success in previous positions. Talk about specific metrics you've used to track customer satisfaction, retention rates, or upselling success, as these will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company and its culture. Inquire about their approach to customer success or how they measure the impact of their solutions. This demonstrates your enthusiasm and helps you gauge if Birdeye is the right fit for you.
