At a Glance
- Tasks: Manage and grow relationships with enterprise clients, ensuring their success with our platform.
- Company: Join Birdeye, a leading marketing platform backed by industry giants.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Innovative environment focused on excellence and accountability.
- Why this job: Be the voice of Birdeye and make a real impact on customer success.
- Qualifications: 3+ years in B2B account management, strong communication skills, and a passion for customer service.
The predicted salary is between 50000 - 70000 £ per year.
About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands. Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
What You'll Do
Birdeye is looking for experienced Customer Success Managers to manage and grow our Commercial & Enterprise client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention and renewal.
You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye.
We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs.
Requirements
- 3+ years experience in professional services or B2B account management, preferably in SaaS
- Proven ability in organization, project management, time management, and communication skills
- Knowledge of CX/SEM/SEO/advertising/social media
- Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
- Experience with online subscription / SaaS products is a must
- Energetic extroverted personality–you love working with customers and are customer obsessed
- Enthusiasm for troubleshooting issues; excited to learn and use new products/features
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing enterprise customer relationships and delivering results
- Ability to stay calm and manage clients even under adverse conditions
- Strong communication skills and technical aptitude
- Diligence and organization in follow-up processes – document all calls/customer interactions in CRM
Nice to have
- Experience in Customer Experience / Reputation Management, Social Media Campaigns
- Up-sell and value-selling experience
Why You’ll Join Us:
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact.
Customer Success Manager, Enterprise employer: Birdeye
Birdeye is an exceptional employer that fosters a culture of innovation and accountability, empowering employees to make a real impact in their roles. As a Customer Success Manager, you will thrive in a dynamic environment where your contributions directly influence the success of enterprise clients, supported by a team that values collaboration and personal growth. With a commitment to employee development and a focus on delivering unparalleled service, Birdeye offers a rewarding career path for those passionate about customer success and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Birdeye. A friendly chat can open doors!
✨Tip Number 2
Show your passion for customer success! When you get the chance to speak with potential employers, share your enthusiasm for helping customers thrive. Use examples from your past experiences to illustrate how you've made a difference.
✨Tip Number 3
Prepare for interviews by researching Birdeye’s products and services. Understand their value proposition and think about how you can contribute to their mission. Tailor your responses to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Birdeye family. Let’s make it happen together!
We think you need these skills to ace Customer Success Manager, Enterprise
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B account management and how it aligns with Birdeye's mission to help customers succeed.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key, use your application to demonstrate these. Keep your language clear and engaging, and don’t shy away from showing your personality!
Highlight Relevant Experience:Focus on your past experiences that relate to customer success and SaaS products. Share specific examples of how you've helped clients achieve their goals, as this will resonate well with us at Birdeye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Birdeye
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge, especially in the context of SaaS. Understand how to onboard clients effectively and tailor your communication to their specific needs. Be ready to share examples of how you've helped customers succeed in the past.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to prepare a brief pitch about how you would explain Birdeye's value proposition to a potential client. This will showcase your ability to convey complex ideas simply.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles. Think of specific instances where you had to troubleshoot issues or manage difficult client situations. Highlight your calmness under pressure and your ability to deliver results, even when things get tough.
✨Get Familiar with Birdeye’s Platform
Before the interview, take some time to explore Birdeye’s platform and understand its features. Being able to speak knowledgeably about the product will not only impress your interviewers but also show your genuine interest in the company and its offerings.
