At a Glance
- Tasks: Manage and grow relationships with enterprise clients, ensuring their success with our platform.
- Company: Join Birdeye, a leading marketing platform backed by industry giants.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Innovative environment focused on excellence and accountability.
- Why this job: Be the voice of Birdeye and make a real impact on customer success.
- Qualifications: 3+ years in B2B account management, strong communication skills, and a passion for customer service.
The predicted salary is between 50000 - 70000 £ per year.
About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands. Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
What You'll Do
Birdeye is looking for experienced Customer Success Managers to manage and grow our Commercial & Enterprise client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention and renewal.
You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye.
We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs.
Requirements
- 3+ years experience in professional services or B2B account management, preferably in SaaS
- Proven ability in organization, project management, time management, and communication skills
- Knowledge of CX/SEM/SEO/advertising/social media
- Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
- Experience with online subscription / SaaS products is a must
- Energetic extroverted personality–you love working with customers and are customer obsessed
- Enthusiasm for troubleshooting issues; excited to learn and use new products/features
- Ability to quickly grasp and succinctly explain technological and business concepts
- Proven track record in managing enterprise customer relationships and delivering results
- Ability to stay calm and manage clients even under adverse conditions
- Strong communication skills and technical aptitude
- Diligence and organization in follow-up processes – document all calls/customer interactions in CRM
Nice to have
- Experience in Customer Experience / Reputation Management, Social Media Campaigns
- Up-sell and value-selling experience
Why You’ll Join Us:
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact.
Customer Success Manager, Enterprise employer: Birdeye
Birdeye is an exceptional employer that fosters a collaborative culture and prioritises employee growth, making it an ideal place for ambitious individuals in the B2B SaaS sector. With clear career progression paths into roles such as Account Executive or Team Lead, employees are encouraged to thrive and exceed their potential while contributing to a high-growth environment in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Birdeye. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Birdeye before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Enterprise
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Birdeye:Your cover letter is your chance to shine! Tell us why you want to work at Birdeye specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Birdeye!
How to prepare for a job interview at Birdeye
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
