At a Glance
- Tasks: Lead a fun team, ensure great customer experiences, and manage store operations.
- Company: Join Bird & Blend, a Sunday Times Best Places To Work 2024 employer.
- Benefits: Enjoy 25 days holiday, your birthday off, and health cash plans.
- Other info: Flexible working, dog-friendly office, and paid volunteer days available.
- Why this job: Be part of an ethical brand that values sustainability and teamwork.
- Qualifications: Experience in leading teams and a passion for exceptional customer service.
The predicted salary is between 20000 - 25000 £ per year.
- Overview
- Team Leader
- Reporting To: Store Manager
- Hours per week: 32 hours per week
Responsibilities
- Ensure the customer experience is delivered by leading by example and encouraging the team to follow.
- Oversee the smooth running of the store, including opening and closing, communicating targets to the team, and ensuring store and health and safety standards are met.
- Communicate clearly with the Store and Assistant Store Manager to ensure the store runs effectively and daily, weekly, and monthly tasks are completed.
- Delegate tasks to team members, follow up, and report completion to the Store and Assistant Manager.
- Keep the store full, clean, and tidy at all times.
- Manage stock accurately, including wastage and incoming stock.
- Ensure store samples are relevant, tasty, and displayed in a clean and organized manner.
- Maintain the kitchen and ensure all ingredients and non-consumables are available.
- Support the team with inquiries or issues in the absence of a manager and implement business changes as communicated in that absence.
- Complete ad hoc tasks as delegated by your manager.
- Candidate Profile / Requirements
- Love of people and delivering exceptional customer service.
- Looking for career progression within a growing business.
- Organised, creative, and leads by example.
- Experience in leading a small team.
- Ability to work in a positive, fun, and hard‑working environment with an inspiring team.
- Passion for the environment and supporting sustainability goals.
- Wants to work for an ethical brand with empowered colleagues.
Perks
- Recognition as a Sunday Times Best Places To Work 2024 employer.
- Friendly and supportive team culture with collaboration and camaraderie.
- Company pension scheme (where applicable).
- Holiday entitlement: 25 days plus bank holidays, increasing with service.
- Your birthday off.
- Life Insurance & Income Protection.
- Health Cash Plan after one year of service.
- Life Happens Leave for life events.
- Complimentary drinks and snacks in the office.
- Monthly tea allowance and staff discount.
- Employee Assistance Programme for confidential mental health support.
- Bike to Work and Electric Vehicle schemes.
- Paid volunteer days.
- Dog-friendly office and flexible working arrangements where possible.
We are committed to equality of opportunity for all.
Applications from individuals are encouraged regardless of age, disability, sex, gender, race, religion or belief, pregnancy and maternity, sexual orientation, marital status, or civil partnerships.
If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
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Mixology Team Leader - Fixed Term Contract in Dartford employer: Bird & Blend Tea Co.
At Bird & Blend Tea Co., we pride ourselves on being an exceptional employer that values flexibility and creativity in our team members. Our Bluewater store offers a vibrant work culture where you can share your passion for tea while enjoying opportunities for personal growth and development. With a focus on delivering memorable customer experiences, we provide a supportive environment that encourages innovation and teamwork.
