Reward & Benefits Officer

We have an exciting opportunity for a Reward & Benefits Officer to join our team. The role focuses on the communication and coordination of Reward and Benefits schemes and activities, supporting the Senior Reward & Benefits Manager and Senior Officer.

Key Responsibilities

• Coordinate benefits communications, ensuring clarity and engagement.
• Maintain a Reward and Benefits Communications Calendar, proactively planning events and initiatives.
• Draft and post articles, event announcements and promotional slides across internal channels.
• Identify, develop, and deliver well‑being initiatives and events.
• Update and maintain Reward and Benefits intranet pages.
• Track and monitor impact and engagement levels to uncover key trends and inform future activity.
• Represent the team at internal well‑being meetings with DEI and L&D.
• Deliver benefits inductions for new joiners.
• Administer day‑to‑day benefit schemes, manage provider/broker relationships, and conduct scheme renewal and performance reviews.
• Manage pension plan activities: monthly contribution files, governance meetings, educational presentations, and employee queries.
• Support the Senior Manager with administration of international and US Private Healthcare plans.
• Audit and reconcile employee benefits data against provider reports, payroll, and benefits platform.
• Respond to benefits‑related queries from employees and providers.
• Update benefit policies for legislative changes and communicate across the firm.
• Assist in developing employee benefits offerings for health, wellbeing, and financial education.
• Coordinate annual benefits renewal process, provider rate negotiations, renewal communications, and platform testing.
• Organise the annual benefits on‑site open day, including communications, provider invites, and day‑of activities.
• Monitor benefits spend, provide budget information, and resolve invoice issues.
• Organise and facilitate CPR training and "Menopause Meet‑up" sessions.
• Represent the firm at external networking events and build a legal sector contacts network.
• Complete relevant benefit surveys.

Payroll and Other Duties

• Complete monthly payroll audit, check pension contributions, and generate gross‑to‑net reports.
• Provide payroll support for the Reward & Benefits Officer and Administrator.
• Assist with annual salary and bonus review processes.
• Support ad‑hoc projects, surveys, and data collection delegated by the Senior Manager.

Qualifications and Skills

• Previous experience in Reward & Benefits within a professional services environment.
• Technical knowledge applied commercially.
• Strong communication and interpersonal skills.
• Excellent analytical skills; comfortable with high volumes of data.
• Sound judgement and proactive problem‑solving.
• Attention to detail and confidentiality.
• Self‑motivated, initiative, and continuous improvement orientation.
• Organisational skills, ability to manage conflicting priorities, and meet tight deadlines.
• Client‑focused, accountable, and responsive to client needs.
• Team player who shares knowledge and assists colleagues.
• Effective communication across all levels.

Benefits

Comprehensive health and wellbeing support, private medical cover, life assurance, critical illness cover, regular health assessments, and a range of lifestyle benefits such as cycle‑to‑work scheme, online GP appointments, gym membership discounts, and electric vehicle scheme.