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- Tasks: Manage client relationships and drive growth through exceptional service and innovative strategies.
- Company: Join a dynamic marketing and business development team at a leading global firm.
- Benefits: Enjoy health cover, lifestyle perks, and a supportive work environment.
- Other info: Inclusive employer committed to a barrier-free recruitment process.
- Why this job: Make a real impact by enhancing client experiences and identifying new business opportunities.
- Qualifications: Strong client-facing skills and a knack for account management.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Client Relationship Manager to join our Marketing and Business Development team on a 9-month fixed-term contract. Working within our Global Client Service & Insight team, this role plays a pivotal part in delivering exceptional client experiences and driving growth. You will manage a diverse portfolio of clients, ensuring seamless service and effective account management across multiple practices and countries, and contribute to client innovation and process improvements.
Key Responsibilities
- Work with the client partner and account team to design and implement an effective account strategy including an account plan, budget and relationship map.
- Facilitate an annual client relationship review with the account team to evaluate the success of the account plan.
- Implement and manage client relationship maps (undertake a six‑month audit), using CRM tools to monitor relationship capital and develop action plans to ensure target activity levels are achieved.
- With the Client Listening team, implement and manage systematic client feedback processes to evaluate client engagement and satisfaction and to identify new business opportunities.
- Manage and execute global account team coordination and communications, including organising and preparing agendas for meetings, sharing meeting notes, and driving actions.
- Continuously monitor key industry and client issues by reviewing press releases, setting up news alerts and using research tools (e.g., Dun & Bradstreet, Introhive, LinkedIn) and share these insights with the account team.
- Prepare partners prior to client meetings, including supporting the production of tailored materials.
- Support the proposals process (working alongside the central pitch team where appropriate) on major RFPs and tenders, co‑ordinating client pitch materials and ensuring proposal teams understand the client culture, buying criteria and structure.
What You'll Bring
- Strong commercial and financial acumen.
- Ability to identify potential new business opportunities.
- Proven track record in delivering excellent client service in a direct client‑facing role.
- Forges strong relationships with partners and clients.
- Takes a professional yet robust approach to challenging conversations.
- Understands clients' priorities and objectives, providing proactive solutions and managing expectations in line with these.
- Demonstrable experience and achievement in account management or a related business‑development role.
What's In It For You
We provide comprehensive support for our colleagues' health and well‑being, including private medical cover, life assurance, critical illness cover, and regular health assessments. Additional lifestyle benefits include a cycle‑to‑work scheme, access to online GP appointments, discounted gym memberships and an electric vehicle scheme. If you require any assistance or need adjustments during the recruitment process, please email us at talentacquisitionlondon@twobirds.com. We are a disability and neurodiversity inclusive employer, committed to ensuring a barrier‑free recruitment experience.
Client Relationship Manager - 9 Month FTC employer: BIRD & BIRD
Contact Detail:
BIRD & BIRD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager - 9 Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Relationship Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can enhance client experiences and drive growth. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your commercial acumen and ability to manage client relationships effectively. We suggest doing mock interviews with friends or mentors to refine your approach and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Client Relationship Manager - 9 Month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relationship management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've delivered excellent client service or driven growth in previous roles. Numbers and results speak volumes!
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through. We value strong relationships, so a friendly tone can go a long way in your written application.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It helps us keep track of all applications and ensures you’re considered for the role!
How to prepare for a job interview at BIRD & BIRD
✨Know Your Clients
Before the interview, research the company’s client portfolio and understand their key clients. This will help you demonstrate your knowledge of their business and show how you can contribute to enhancing client relationships.
✨Showcase Your Account Management Skills
Prepare specific examples from your past experiences where you've successfully managed client accounts. Highlight your strategies for maintaining strong client relationships and how you’ve driven growth in those accounts.
✨Be Ready for Challenging Conversations
Since the role involves handling challenging discussions, think of scenarios where you’ve navigated tough conversations with clients. Be prepared to discuss your approach and how you maintained professionalism while achieving positive outcomes.
✨Demonstrate Your Proactive Solutions
Think about times when you identified new business opportunities or improved processes for clients. Be ready to share these examples, as they will showcase your ability to understand client priorities and provide proactive solutions.