Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a busy medical office by handling patient queries and managing prescriptions.
- Company: Birchwood Medical Centre, a friendly GP practice with a caring environment.
- Benefits: Part-time hours, flexible work, and a supportive team atmosphere.
- Other info: Great opportunity for growth in a dynamic healthcare setting.
- Why this job: Join a dedicated team making a real difference in patient care.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 12 - 15 £ per hour.
Birchwood Medical Centre is seeking a conscientious, flexible and reliable part-time office administrator who can support the efficient running of a busy general office. This is a part-time post working 16 hours per week as follows:
- Monday 9.00 am - 5.30 pm (with one hour lunch break)
- Thursday 9.00 - 1.00 pm
You will also be required to work additional hours to cover for absent colleagues.
Main duties of the job:
The role will include, but is not limited to, dealing with patient queries, both on the telephone, via email and at the reception desk, raising repeat prescription requests on the computer, registering and de-registering patients and dealing with home visit and online consultation requests.
The successful applicant will have excellent customer service and telephone skills, be enthusiastic and organised, with excellent computer skills. They must be flexible and able to adapt to change and have the ability to work as part of a team or alone with minimum supervision and be able to multi-task in a busy environment.
About us:
Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GPs, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries. We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.
Job responsibilities:
Knowledge and Skills:
- Able to show initiative in approach to work
- Can liaise with members of the Primary Health Care Team, has effective interpersonal skills
- Flexible approach to work
- Evidence of continual development
Main Duties and Responsibilities:
- Assist with raising and issuing repeat prescriptions
- Dealing with prescription enquiries over the telephone, face to face or via email
- Dealing with patient enquiries face to face
- Register new patients with the practice
- Provide medical records to Primary Care Support when patients have left the practice
- Deal with incoming and outgoing medical records via Primary Care Support
- Dealing with patient requests for home visits by the doctor
- Dealing with patient telephone, email or System Connect admin queries
- To be flexible in approach to work and provide cover at times of holidays and sickness
- Any other duties you may reasonably be asked to perform from time to time
Qualifications:
GCSE grade C or above in English and Maths
Experience:
- Experience of dealing with patients/public
- Experience of working in general practice or a healthcare environment
- Good interpersonal and communication skills
General Office Administrator in Lincoln employer: Birchwood Medical Centre
Contact Detail:
Birchwood Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Office Administrator in Lincoln
✨Tip Number 1
Get to know the company! Research Birchwood Medical Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and colleagues, it's crucial to demonstrate excellent customer service. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be flexible and ready to adapt! The job requires a flexible approach, so be prepared to discuss how you've successfully managed changes or challenges in previous roles. Show them you can handle the busy environment!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Birchwood Medical Centre team.
We think you need these skills to ace General Office Administrator in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with our busy GP practice, so don’t be shy about showcasing your customer service and organisational skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the General Office Administrator role at Birchwood Medical Centre. Share your enthusiasm for working in a healthcare environment and how you can contribute to our team.
Showcase Your Flexibility: Since the role requires a flexible approach, make sure to mention any previous experiences where you adapted to changing situations or took on additional responsibilities. We love candidates who can roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Birchwood Medical Centre!
How to prepare for a job interview at Birchwood Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like dealing with patient queries and managing prescriptions. This will help you demonstrate how your skills align with what Birchwood Medical Centre is looking for.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with patients, be prepared to share examples of your customer service experience. Think of specific situations where you handled queries or complaints effectively. This will show that you can maintain a friendly and professional demeanour in a busy environment.
✨Demonstrate Flexibility and Initiative
Birchwood Medical Centre values flexibility, so be ready to discuss times when you've adapted to changes or taken the initiative in your previous roles. Highlighting your ability to work both independently and as part of a team will make you stand out.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics or how they handle busy periods. This shows your genuine interest in the role and helps you assess if it's the right fit for you.