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- Tasks: Support a busy medical office by handling patient queries and managing prescriptions.
- Company: Birchwood Medical Centre, a friendly GP practice with a caring environment.
- Benefits: Part-time hours, flexible schedule, and a supportive team atmosphere.
- Other info: Great opportunity for growth in a dynamic healthcare setting.
- Why this job: Join a dedicated team making a real difference in patient care.
- Qualifications: GCSEs in English and Maths, plus experience in customer service.
Job summary
Birchwood Medical Centre is seeking a conscientious, flexible and reliable part-time office administrator who can support the efficient running of a busy general office.
This is a part-time post working 16 hours per week as follows:
Monday 9.00 am – 5.30 pm (with one hour lunch break)
Tuesday 9.00 am – 1.30 pm
Thursday 9.00 – 1.00 pm
You must have a very flexible approach to work as you will also be required to work additional hours to cover for absent colleagues.
Main duties of the job
The role will include, but is not limited to, dealing with patient queries, both on the telephone, via email and at the reception desk, raising repeat prescription requests on the computer, registering and de-registering patients and dealing with home visit and online consultation requests. Please read the attached job description for further details of what the role will entail.
The successful applicant will have excellent customer service and telephone skills, be enthusiastic and organised, with excellent computer skills. They must be flexible and able to adapt to change and have the ability to work as part of a team or alone with minimum supervision and be able to multi-task in a busy environment.
About us
Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP’s, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.
We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.
Details
Date posted
06 May 2026
Pay scheme
Other
Salary
£13 an hour
General Office Administrator employer: Birchwood Medical Centre
Contact Detail:
Birchwood Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Office Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that office administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and multitasking. We all know how busy a medical centre can get, so be ready to showcase your organisational skills and flexibility!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable when you walk into that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Birchwood Medical Centre.
We think you need these skills to ace General Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience in a healthcare environment. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Birchwood Medical Centre. We love seeing enthusiasm, so let us know what excites you about this role and how you can contribute to our team.
Show Off Your Flexibility: Since the role requires a flexible approach, make sure to mention any experiences where you've adapted to change or handled multiple tasks at once. We appreciate candidates who can juggle responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Birchwood Medical Centre
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities. Familiarise yourself with the tasks like dealing with patient queries and managing prescriptions, so you can confidently discuss how your skills align with what Birchwood Medical Centre is looking for.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with patients, be prepared to share examples of your customer service experience. Think of specific situations where you handled queries or complaints effectively, as this will demonstrate your ability to provide excellent service.
✨Demonstrate Flexibility and Initiative
Birchwood Medical Centre values flexibility, so be ready to discuss times when you've adapted to changes or taken the initiative in your previous roles. This could be anything from stepping up during busy periods to suggesting improvements in processes.
✨Practice Your Communication Skills
Effective communication is key in this role. Before the interview, practice answering common questions clearly and concisely. You might even want to role-play with a friend to get comfortable with discussing your experiences and skills.