At a Glance
- Tasks: Support mealtimes and create a warm, welcoming environment for residents.
- Company: Join a friendly team dedicated to exceptional hospitality in a luxurious setting.
- Benefits: Enjoy free meals, enhanced pay on holidays, and extra time off for milestone birthdays.
- Other info: Flexible part-time hours with opportunities for growth and recognition.
- Why this job: Make a real difference in residents' lives while developing your hospitality skills.
- Qualifications: Previous experience in hospitality and strong people skills are essential.
The predicted salary is between 13.2 - 13.2 £ per hour.
Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team! You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well-organised dining spaces, managing stock and temperature checks, and assisting residents with their day-to-day non-care needs. If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.
Benefits:
- All team members 1 free meal per shift.
- Uniform provided.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement for those with 3+ years of service.
- Cycle to Work scheme.
- Milestone birthdays – extra time off.
- Company sick pay above statutory entitlement (subject to length of service).
- Refer a Friend scheme for permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
- Health Cash Plan (subject to T&C's).
- Death in Service Benefit (subject to T&C's).
- Long service awards.
- And much more…
Location: Birchwood Heights, Hilda May Avenue, Swanley BR8 7BT
Hours: 30 hours per week
Pay: £13.20 per hour
Contract: Part-time
Shift: Days (including some weekends)
What you need to succeed:
Our Hospitality Assistants support the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity.
Key responsibilities:
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring that water/drink jugs are regularly refilled in resident rooms.
- Help set up and clear down tables before and after lunch service.
- Recording and monitoring the temperatures of fridges and dining room service stations.
- Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
- Attending to residents’ non-care related needs including opening/closing curtains, changing TV channels, etc.
Essential qualifications:
- Previous experience of working in a similar role within a luxurious setting.
- ‘Can do’ attitude and willingness to work with us ensuring we support our residents with best quality service.
- Customer facing experience including building working relationships with internal and external stakeholders.
Personal attributes:
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
Our mission: To provide exceptional homes for people to live, love and be loved where everyone is part of our family.
Values: Family, Integrity, Respect, Exceptional, Sustainable
Hospitality Assistant - PART-TIME in Swanley employer: Birchwood Heights
At Oakland Care, we pride ourselves on creating a warm and welcoming environment for both our residents and staff. As a Hospitality Assistant at Birchwood Heights, you will enjoy a supportive work culture that values your contributions, offers competitive benefits like enhanced annual leave and a health cash plan, and provides opportunities for personal growth within the hospitality sector. Join us in making a meaningful impact in the lives of our residents while enjoying perks such as free meals per shift and recognition initiatives that celebrate your hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant - PART-TIME in Swanley
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Birchwood Heights and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Assistant - PART-TIME in Swanley
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Birchwood Heights that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Birchwood Heights.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Birchwood Heights get a sense of who you are beyond your experience!
How to prepare for a job interview at Birchwood Heights
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Birchwood Heights and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
