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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage vehicle progress at our Hastings dealership.
- Company: Birchwood Group, a forward-looking company with a strong reputation for customer service.
- Benefits: Competitive salary, bonus potential, health cash plan, and subsidised vehicle purchase.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 12-month fixed-term contract with excellent career growth opportunities.
The predicted salary is between 27000 - 30000 £ per year.
Overview
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group have a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor (12 month fixed-term contract), with a passion for providing exceptional levels of customer service to join them at our Ford/Chery dealership in Hastings.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- 12 month fixed-term contract
- Salary: £27,000 + Bonus (£34,000 OTE)
- Hours: 40hrs average per week; Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:00 to 12:00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, Employee Assistance Programme, company pension, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Service Advisor employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their reputation for excellent customer service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers all day. Role-play with a friend or family member to get comfortable explaining things clearly and professionally.
✨Tip Number 3
Be ready to share examples! Think of times when you've gone above and beyond for a customer. We want to hear about your experiences and how you’ve delivered exceptional service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the team at Birchwood Group. Don’t miss out!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Your Passion: In your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences where you went above and beyond for a customer – we love to see that enthusiasm!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Birchwood Group
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share examples of how you've gone above and beyond for customers in the past. Birchwood Group values exceptional service, so showing your passion for helping others will definitely make you stand out.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities of a Service Advisor. Be prepared to discuss how your experience aligns with tasks like managing bookings, handling paperwork, and using systems like Pinnacle DMS. This shows you're serious about the role!
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial, practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts and experiences.
✨Show Your Team Spirit
Being a team player is essential for this position. Think of examples where you've successfully collaborated with others or contributed to a team goal. Highlighting your ability to work well with colleagues will resonate with the interviewers at Birchwood Group.
