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- Tasks: Assist customers with vehicle services and ensure smooth operations at our Kia dealership.
- Company: Join Birchwood Group, a leading retailer known for exceptional customer service on the south coast.
- Benefits: Enjoy a competitive salary, health cash plan, and perks like subsidised vehicle purchases.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential; teamwork is key.
- Other info: Work Monday to Friday with occasional Saturdays; overtime paid for extra hours.
The predicted salary is between 27000 - 37800 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor with a passion for providing exceptional levels of customer service to join them at our Kia dealership in Chichester.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through the workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- Salary: £27,000 + Bonus
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08.30 to 17.00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Sales Assistant - Retail / Advisor employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Retail / Advisor
✨Tip Number 1
Familiarise yourself with the Kia brand and its vehicles. Understanding the products you’ll be dealing with will not only boost your confidence but also impress the hiring team with your genuine interest in their offerings.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer interactions, showcasing your ability to provide exceptional service.
✨Tip Number 3
Research common challenges faced in a retail service advisor role and think of solutions or strategies to overcome them. Being prepared with thoughtful insights can set you apart during any discussions with the interviewers.
✨Tip Number 4
Network with current or former employees of Birchwood Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales Assistant - Retail / Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to deliver excellent customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and why you want to work for Birchwood Group. Mention specific examples of how you've successfully managed customer interactions in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Birchwood Group
✨Showcase Your Customer Service Skills
As a Sales Assistant, you'll need to demonstrate your passion for delivering exceptional customer service. Prepare examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research Birchwood Group and their values before the interview. Understanding their reputation for excellent customer service and how they operate will show your genuine interest in the role and help you align your answers with their expectations.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities of a Service Advisor, such as handling customer inquiries or managing vehicle progress. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be ready to discuss situations where you've successfully collaborated with others, as well as times when you took initiative on your own. This will highlight your versatility as a candidate.
