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- Tasks: Manage customer interactions and ensure smooth service experiences at our dealership.
- Company: Birchwood Group, a forward-looking company with a strong reputation for customer service.
- Benefits: Health cash plan, employee assistance, pension, and subsidised vehicle purchase options.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and a passion for high-level customer service.
- Other info: 40-hour work week with opportunities for overtime and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor (12 month fixed-term contract), with a passion for providing exceptional levels of customer service to join them at our Ford/Chery dealership in Hastings.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Responsibilities:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values Package
Hours: 40hrs average per week; Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:00 to 12:00 (1 in 3 – paid as overtime)
Holiday: 22 days per year + bank holidays
Benefits: Health cash plan, Employee Assistance Programme, company pension, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer.
Service Advisor in Hastings employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hastings
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their reputation for excellent customer service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers all day. Role-play with a friend or family member to get comfortable explaining things clearly and professionally.
✨Tip Number 3
Be ready to showcase your teamwork! We want to see how you work with others. Think of examples from past jobs where you collaborated effectively and be prepared to share those stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Birchwood Group.
We think you need these skills to ace Service Advisor in Hastings
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We love candidates who can demonstrate their commitment to helping customers and making their experience exceptional.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Service Advisor role. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Birchwood Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Birchwood Group values exceptional customer service, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of a Service Advisor. Be prepared to discuss how you would handle tasks like job card preparation and managing customer interactions, showing that you know what the job entails.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement and interest.
✨Emphasise Teamwork
Being a team player is crucial at Birchwood Group. Think of examples where you've successfully collaborated with others, and be ready to explain how you can contribute positively to the Aftersales Team.
