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- Tasks: Manage customer interactions and ensure exceptional service for vehicle servicing.
- Company: Leading automotive services provider in Hastings with a focus on customer experience.
- Benefits: Health plan, pension, and subsidised vehicle purchase after probation.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive services provider in Hastings seeks a Service Advisor on a 12-month fixed-term contract. In this role, you will manage customer interactions, assisting them through the process of servicing their vehicles while ensuring top-notch customer service is delivered.
The ideal candidate will possess excellent communication skills, a strong passion for customer service, and the ability to work well in a team.
Benefits include health plan, pension, and subsidised vehicle purchase post-probation.
Aftersales Service Advisor — Customer Experience Pro in Hastings employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Service Advisor — Customer Experience Pro in Hastings
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer interactions, try role-playing with a friend or family member. This will help you feel more confident when discussing how you can enhance the customer experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Aftersales Service Advisor — Customer Experience Pro in Hastings
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We love candidates who genuinely care about making a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that matches the job description. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points where possible to break up text and make it more digestible for us.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us without any hiccups. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Birchwood Group
✨Know the Company Inside Out
Before your interview, do some research on the automotive services provider. Understand their values, mission, and what sets them apart in Hastings. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples from your past experiences where you successfully managed customer interactions. Practice articulating these scenarios clearly, highlighting how you resolved issues and ensured customer satisfaction.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, think of instances where you collaborated with others to achieve a common goal. Be ready to discuss how you contribute positively to a team environment and support your colleagues, especially in high-pressure situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Service Advisor role. This shows that you’re not just interested in the job, but also in how you can fit into their team.
