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- Tasks: Lead the service and parts department, ensuring exceptional customer service and team collaboration.
- Company: Birchwood Group, a forward-looking company with a strong reputation for customer service.
- Benefits: Competitive salary, health cash plan, employee perks, and pension scheme.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and service excellence.
- Qualifications: Experience in a similar role, strong leadership skills, and a passion for customer service.
- Other info: Enjoy a vibrant work environment with opportunities for personal and professional growth.
The predicted salary is between 40000 - 40000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. We are currently looking for an enthusiastic and driven After Sales Manager to join the team at our Ford/Chery dealership in Hastings. This is an excellent opportunity for someone who is passionate about leading a team and delivering exceptional levels of customer service.
As After Sales Manager, you will be responsible for the smooth day-to-day running of our service and parts department. You’ll lead by example, ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing the Service team to ensure that all systems and processes are running effectively to facilitate an excellent service experience.
Your duties will include but are not limited to the following:
- Manage the daily operations of the Service and Parts department
- Coach and support the Service Advisors/Technicians to ensure they deliver outstanding customer service and after sales support, including diary management, general CRM and selling.
- Monitor the department's progress towards achieving the budgets, identify shortfalls and take proactive steps to improve results
- Ensure the Service team collaborates with other departments to ensure seamless coordination of aftersales processes
- Provide a vibrant and high value customer experience.
- Meet and exceed customer satisfaction targets set by the manufacturer
- Greeting customers and managing their vehicle progress through the workshop
- Be willing to embrace digital lead management, technology and opportunities.
- Have an ability to execute a highly efficient EVHC video process.
- Ensure the workshop operates efficiently and achieves 85%+ PE.
- Maintain a safe and compliant working environment
- Respond promptly and professionally to customer complaints
- Ensure strict adherence to manufacturer warranty procedures
- Manage recruitment/training of staff within the department
- Manage all after-sales administration, including job card preparation, bookings, quotes and parts orders via the Pinnacle DMS
- Oversee the timely ordering and receipt of vehicle parts
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Previous experience of working in a similar role is essential
- Proven ability to lead, motivate and develop a team
- Excellent verbal and written communication skills
- A strong passion for delivering high levels of customer service
- Highly organised with ability to meet deadlines and prioritise workloads
- Ability to work within our company Values and standards
Package:
- Salary: £40,000 basic + Bonus
- Hours: 45 hours per week, Monday to Friday - 08:00 to 18:00
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan and perks, Employee Assistance Programme, company pension, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Aftersales Manager in Hastings employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Hastings
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their excellent customer service.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in aftersales management. We want to hear how you've led teams and delivered exceptional service, so have some examples up your sleeve.
✨Tip Number 3
Show your passion for technology! Since the role involves embracing digital lead management, let us know how you've used tech in past roles to improve processes or customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Aftersales Manager in Hastings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in aftersales management and any achievements that showcase your ability to lead a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've successfully managed teams or improved customer satisfaction in the past. This is your chance to show your personality!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application is clear and professional. Avoid jargon and keep it straightforward, so we can easily see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Birchwood Group
✨Know the Company Inside Out
Before your interview, take some time to research Birchwood Group. Understand their values, mission, and what sets them apart in customer service. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and developed teams in the past. Think about specific situations where your leadership made a difference in customer satisfaction or team performance.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring high levels of service. Have a few scenarios ready where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Embrace Technology and Innovation
Birchwood Group is looking for someone who can embrace digital lead management and technology. Be prepared to discuss your experience with CRM systems and any innovative approaches you've implemented in previous roles to enhance service delivery.