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- Tasks: Provide exceptional customer service and manage vehicle progress at our Ford dealership.
- Company: Birchwood Group, a forward-looking company with a strong reputation for customer service.
- Benefits: Competitive salary, health cash plan, and subsidised vehicle purchase scheme.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Enjoy a supportive work environment with opportunities for growth.
The predicted salary is between 27000 - 34000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor with a passion for providing exceptional levels of customer service to join them at our Ford dealership in Eastbourne.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through the workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- Salary: £27,000 + Bonus (£34,000 OTE)
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:00 to 12:00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer.
Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
SERVICE ADVISOR ~ CUSTOMER SERVICE in Eastbourne employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Eastbourne
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their excellent customer service reputation.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers all day. Role-play with a friend or family member to nail down your friendly and professional approach before the big day.
✨Tip Number 3
Be ready to showcase your teamwork! We want to see how you work with others. Think of examples from past jobs where you collaborated effectively and be prepared to share those stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're genuinely interested in joining our team at Birchwood Group. Don’t miss out!
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Eastbourne
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see how you can bring that passion to our team and make a difference for our customers!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Service Advisor role.
Tailor Your Application: Take a moment to customise your application for us. Mention specific experiences or skills that align with the job description, especially those related to managing customer interactions and aftersales processes.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Birchwood Group
✨Know the Company
Before your interview, take some time to research Birchwood Group. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about challenges you faced and how you resolved them. This will demonstrate your passion for customer satisfaction, which is crucial for a Service Advisor.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling difficult customers. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and aligns with the professional environment at Birchwood Group.