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- Tasks: Provide exceptional customer service and manage vehicle progress at our Ford dealership.
- Company: Birchwood Group, a leading automotive retailer on the south coast.
- Benefits: Competitive salary, bonus potential, health cash plan, and vehicle purchase scheme.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 27000 - 34000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor with a passion for providing exceptional levels of customer service to join them at our Ford dealership in Eastbourne.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- Salary: £27,000 + Bonus (£34,000 OTE)
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:00 to 12:00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Service Advisor in Eastbourne employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Eastbourne
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your passion for customer service and demonstrate your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Birchwood team. Don’t miss out!
We think you need these skills to ace Service Advisor in Eastbourne
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see how you can bring that passion to our team and make a difference for our customers!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Service Advisor role. Mention specific skills and experiences that align with the job description, like your communication skills and ability to work independently.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Birchwood Group
✨Know Your Customer Service Inside Out
As a Service Advisor, you'll need to showcase your passion for customer service. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples from your past experiences that highlight your ability to exceed customer expectations.
✨Familiarise Yourself with the Role
Make sure you understand the specific duties of a Service Advisor at Birchwood Group. Research their processes, like job card preparation and the use of Pinnacle DMS. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Show Your Team Spirit
Being a team player is crucial in this role. Think of examples where you've successfully collaborated with others to achieve a goal. During the interview, emphasise your ability to work well within a team and how you can contribute to the positive culture at Birchwood Group.